Unfortunately, return portal is unable to accommodate returns for international orders. This is something Ivory Ella hopes they can offer in the future, but at this time cannot send prepaid shipping labels internationally.
If you would like to return your order for a refund o…
Ivory Ella will make every effort to process orders within 5 business days of when they are received. Once the package is shipped it can take 3-7 business days for delivery, depending on your location and USPS. You will receive a tracking number when the product ships and email…
Unfortunately only one discount code can be used per order. This includes free shipping over $100 promotion. If a discount code is used on the order, the cost of shipping will be added back onto the order total. Ivory Ella will apologize for any inconvenience.
You can return any unworn and unwashed merchandise for up to 45 days from the ship date. Returns made within 45 days of the order ship date will be given a Instant Refund or refunded to the original form of payment. Returns cannot be accepted that are over 45 days old.
Ivory El…
Yes, mailers are branded and it will be apparent that the package has come from Ivory Ella. Please keep this in mind and observe tracking information when ordering gifts.