Can I Have My Order Shipped to a Different Address Other Than My Billing Address?

Related FAQ

• How Long Will It Take to Ship Out My Order?

  Most in-stock orders ship out within 24-48 hours. New Sam Ash cardholders require some additional time for verification on their first order. Backordered items will take additional time before they ship. Call Customer Service Center at 1-800-472-6274 for questions about backord…

• Why Do I Have Two Confirmation Numbers for My Online Order?

  If you receive two confirmation numbers, you may have submitted two orders. You should call 1-800-472-6274 between 8AM and 11PM EST, and verify this with a customer service representative.

• Can I Add Or Delete Items Once I Have Placed an Order?

  If an item was added or needs to be removed from an order, please call 1-800-472-6274 between 9AM and 11PM EST. A representative will attempt to accommodate you, but bear in mind that orders are processed very rapidly and are not always able to be changed before shipping.

• I Need to Cancel My Order. What Should I Do?

  Call 1-800-472-6274 between 8AM and 11PM EST, and a customer service representative will research your order. Again, Sam Ash will ship orders as soon as possible, so they are not always able to stop an order once it has been placed.

• How Can I Check the Status Of My Sam Ash Order?

  Just call 1-800-472-6274 to check on your order by phone between 9AM and 11PM EST, seven days a week.