Once Rugs USA has received your order, it begins processing immediately. Rugs USA cannot hold order items in their warehouse or postpone a delivery date.
Orders may only be canceled within 24 business hours of being placed, provided they have not already begun the shipping process. Modifications cannot be made to the size, color, or quantity of items ordered at any time once an order has been placed. To request a cancellat…
To care for your area rug: Vacuum regularly. Do not use a beater bar attachment. If you cannot remove the beater bar, raise it as high as possible and vacuum carefully.
When vacuuming, use the lowest available setting to prevent fibers from being pulled out of the rug back…
Items on your order are shipped "as ready". You may receive some parts of your order sooner than others as a result. If tracking information has not been assigned to the items on your order within the average lead time displayed, please contact Customer Care for further assista…
Yes. While Rugs USA often give free shipping on orders to customers, they are not able to offer free shipping for returns. Rugs USA does however discount return shipping rates for your convenience and provide you with quick-print FedEx return labels to make the process easier f…