Can I Make Changes After I Placed an Order At Bon Ton?

Related FAQ

• What is the Refund Of Shipping Charge for Online Order?

  Delivery/shipping fees or gift wrap fees are non-refundable. Customers are responsible for the return postage. Unfortunately, Bon Ton cannot refund original shipping charges unless an error occurred on their part when shipping your order. If an item was damaged or sent in error…

• What If a Product I Choose is Not Available At Bon Ton, What Do I Do?

  Bon Ton will try their best to fill all orders. Sometimes Bon Ton underestimates demand. Bon Ton will let you know via your Shipment Confirmation email if an item becomes unavailable and has been canceled. Bon Ton also reserves the right to limit quantities sold to an individua…

• What is the Dress Return Policy for Online Purchase?

  Dresses may be returned for exchange or a refund only if they have not been worn or altered. Dresses must be returned with all the original tags still attached to the garment and the original sales receipt, gift receipt or packing slip is required. Returns must be made within 9…

• Who Can I Call With Questions About Merchandise At Bon Ton?

  The Customer Service Representatives can take your call from 7am-10pm (Eastern Standard Time), Monday-Saturday; 8am-7pm ET, Sunday. They can be reached by calling 1-800-945-4438.

• What is the Shoe Return Policy for Online Purchase?

  Shoes may be returned for exchange or refund only if they have not been worn or if they have a manufacturer’s defect. Returns must be made within 90 days of the original purchase date.