Can I Make Changes After I Placed an Order?

After an order has been submitted for processing, it is not possible to make changes to the order. 

Related FAQ

  • Which Payment Options Does Carson's Accept?

    Website Orders, Phone Orders (Via A Customer Service Representative) And Our Department Stores Accept: YOUR REWARDS department store credit cards Visa MasterCard American Express Discover Store Gift card (from either Bergner's, Bon-Ton, Boston Store, Carson Pirie Scott, El…

  • What is the Swimwear, Intimate Apparel and Underwear Policy for Online Purchases?

    Swimwear, Intimated Apparel and Underwear may be returned for exchange or a refund only if the merchandise packaging has not been opened, product has not been removed from original packaging, has not been worn, is not soiled, and has the original tags and labels attached. The S…

  • Who Can I Call With Questions About My Store Credit Card Or Bill?

    Contact Credit Services at 1-800-942-0739 for questions regarding billing procedures, payments and more.

  • What If a Product I Choose is Not Available?

    Carson's will try their best to fill all orders. Sometimes they underestimate demand. Carson's will let you know via your Shipment Confirmation email if an item becomes unavailable and has been canceled. Carson's also reserve the right to limit quantities sold to an individua…

  • How to Change the Quantity Or Size / Color Of an Item?

    While you are still shopping the site, or viewing your Shopping Bag or during Checkout procedures:  You can Increase or Decrease the number of an item by changing the "QUANTITY" field on the line that refers to the product you need to change To change the Color or Siz…

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