Can I Make Exchanges to the Essential One?

The Essential One will send all exchanges out to you within 24 hours of receiving the original items back. Please ensure you check that the size you require is in stock before completing your exchange form.

The Essential One will be happy to exchange for the same item all products that are damaged, faulty or incorrectly shipped through any circumstance that is error within one month from the date of despatch. In the unusual event that goods are faulty and a refund is requested, this refund will include the cost of sending the products to you and the cost of returning the products to The Essential One.   

If the item you require in your exchange is more expensive than that originally purchased – The Essential One can request the difference via Paypal. The Essential One need the email associated with your Paypal account to do this. Once those monies are received by The Essential One, they will send out your exchanged item.

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