Navy Exchange's knowledgeable staff at the Customer Care Center is the best resource for how to make changes to your package delivery. The Customer Care Center can be reached at US: 877-810-9030 or Overseas: 001-877-432-1736 for assistance.Carriers, such as FedEx, also have ser…
You are in control of what emails you want to receive. After registering online, you will receive a welcome email with more information on how to select the type of emails you would like to receive. In addition, we send order confirmation and shipping confirmation emails. In or…
Your return label is located on the packing list that was inside your package. If you do not have it, contact the Customer Care Center at US: 877-810-9030 or Overseas: 001-877-432-1736 for assistance.
Certain items in your order may be considered hazardous material (HAZMAT). Aerosol products, some alcohol-based products, including fragrances and air fresheners, and contents under pressure are required by the U.S. Department of Transportation to be shipped by ground-only tran…
Merchandise purchased from myNavyExchange.com can be returned within 45 days of purchase for a refund or even exchange. Diamond jewelry returns may be subject to an IGI appraisal prior to issuing a refund. Exceptions to the 45 day NEX Customer Return Policy are pre-paid cards, …