Can I Return a Gift Set If It is Marked As "Final Sale"?

Unfortunately, gift sets marked as "final sale" have the same policy as the sale items. Gift sets cannot be returned unless the included items are damaged. If any item(s) in the gift set are damaged, ALL items in the gift set must be returned with their original packaging for a complete refund.

Related FAQ

  • I Have an Idea for a Character. Can I Send It to Hello Kitty Sanrio?

    Unfortunately, Hello Kitty Sanrio can't accept submissions from outside the company.

  • When Will I Be Charged By Hello Kitty Sanrio?

    When you place a pre-order order, you agree to pay a 50% non-refundable deposit. Your account is charged the non-refundable deposit once your order has been placed. When the item is ready to ship, Hello Kitty Sanrio will charge the remaining balance, including tax and ship…

  • Why Doesn't Hello Kitty Have a Mouth?

    Hello Kitty speaks from her heart. She’s Sanrio's ambassador to the world and isn't bound to any particular language.

  • How Do I Place a Pre-order?

    You place a pre-order by entering all your purchasing details as if you were ordering the item, but you won’t receive the item at this time. You will receive an email confirming your order, showing the deposit paid and the remaining balance to be paid upon shipping out your ord…

  • Why Can't I Ship Minnetonka Products to Canada?

    Due to Minnetonka policies, Sanrio.com cannot sell Minnetonka products to the customers in Canada. Please inquire into local retailers in Canada for where Minnetonka is sold.

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