Can I Return a Product That I Received As a Gift?

Yes, but not for a credit refund. A merchandise credit will be issued for gifts that are returned by the recipient. Please allow 3-4 weeks for returns processing through their facility. Ross Simons will apologize for any inconvenience this may cause. Please contact Customer Service by phone at 1-800-835-0919 or by email at customerservice@ross-simons.com for further return instructions.

Related FAQ

  • What is Detailed Information Of Delivery

    Regular delivery for in-stock merchandise is 7-10 business days. For 2 business-day Expedited Delivery *add an additional $10.00. For Overnight Service* add $20.00 (must be placed before noon EST). If Ross Simons is temporarily out of stock, you will be notified accordingly. Ov…

  • What Forms Of Payment are Accepted for Online Purchases At Ross Simons?

    Ross Simons accepts MasterCard, Visa, American Express, Discover, PayPal and Ross-Simons Preferred credit cards. Gift Certificates and merchandise credits may also be used as payment.  

  • How Do I Store Shipping Information On the Website?

    If you provide a password with an order, you will be able to logon as a "Returning Customer" and retrieve your "Order History" as well as your billing and shipping information. You can log into Your Account to update your billing information and change your mailing preferences.

  • How Do I Gift-wrap an Item?

    While viewing the shopping bag, click the "gift wrap" link on the same line as the item you wish to gift wrap. Not all items can be gift wrapped, so there may not be a gift wrap link for all items. If this does not work correctly, please e-mail Customer Service. Gift wrapping i…

  • How Do I Cancel an Order At Ross Simons?

    Contact the Customer Service Department at 800-835-0919. Orders process quickly, in some cases, an order may already be in the shipping process and may be unable to be canceled.

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