Can I Return an Item?

Yes, Its Hot will provide 30 day money back guarantee for their jewelry purchases and 7 day money back guarantee for loose diamond purchases. If, within this period, you are not satisfied with your purchase, Its Hot will replace the item, provide a credit for merchandise amount or issue a refund less any shipping charges.

Related FAQ

  • I Canceled My Order But I Haven't Received a Credit Yet. How Long Do Credits Take?

    All returns Its Hot can receive are inspected for signs of wear and all requests for credits usually submitted within 48 hours of receipt; however, it may take 7-14 business days for you to receive your credit. you should see this on your next credit card statement or the follo…

  • Is All Jewelry and Diamonds Certified?

    Jewelry items sold for $500 and over will come with a certificate stating the metal as well as approximate carat weight, quality of diamonds and the appraised value of the item, in most cases it is sufficient to be used for insurances purposes. Loose diamonds come with certific…

  • Are All Watches Its Hot Sell Authentic?

    Yes! Its Hot only sells 100% authentic watches, guaranteed or your money back. Watches come with 1-5 year warranty.

  • What Payment Methods Does Its Hot Accept?

    Its Hot will accept all major credit cards: Visa, Mastercard, American Express and Discover as well as Debit Cards which bear the visa or MasterCard Logo. We also accept Paypal, Checks, Money Orders, Bank Wire Transfers and Western Union Transfers.  If you would like to pa…

  • Is It Safe to Order Online at Its Hot?

    Yes it is with ItsHot.com. All transactions done through ItsHot.com are encrypted using 128 bit encryption technology (the highest available) and go through SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of dat…

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