Can I Return My Order for Free?

Related FAQ

• Where Can I Find Product Information to Complete My Returns Form?

  The product name and code is stated on your invoice, which is sent to you by email once your order is confirmed. You can also find the product code if you search the product name on website. Just select the size you ordered from the drop-down menu, and the 6 digit product code …

• How Do I Exchange My Item for a Different Size?

  You can exchange an item for an alternative, or for the same in a different size. Please note: Pet and Country does not offer exchanges for international customers. For international customers, it is best for you to return the unwanted item, then place a new order with the corr…

• Do I Need a Returns Form?

  Yes, the returns form is provided on website and can be easily downloaded and printed. If you do not have access to a printer, you can copy out the form details onto a blank page and put this along with your order. Pet and Country just need to have a record of your details so P…

• How Long Does Shipping Take at Pet and Country?

  Shipping is usually between 3-5 working days, but you should allow for up to 7 days for delivery in case of courier back log, or weather conditions. You may call into our sales team to inquire about 24 hour next day delivery.

• What Do I Do If the Item I Am Interested In is Not Available?

  If you see a product that you are interested in but it is showing up as discontinued, then unfortunately Pet and Country no longer have any of this product in stock, and will not be getting any more into stock. If an item is showing as 'out of stock', you can contact Pet and Co…