Can I See My Order Online If I Used Guest Checkout?

Unfortunately, no. However, you will receive an order confirmation if an email address is provided during checkout, as well as a shipping confirmation once the order is dispatched. If you aren’t receiving these emails, it may be that you have entered an invalid email address or that your email provider is filtering them into a spam / junk mail folder.

If you are unable to locate any expected emails, please contact Customer Service team.

Related FAQ

  • How Can I Change My Account Information?

    You can change your account information by clicking on SIGN IN / REGISTER at the top right of the homepage and entering your login information. You can update your:Email addressAccount namePasswordBilling / shipping informationAll changes will be saved and applied to your futur…

  • I Don’t Remember My Password. What Do I Do?

    You can use the Forgotten Password form on our SIGN IN / REGISTER page. Enter your email address and click “send email”; Dr. Martens will send you an email with a link so that you can reset your password. This link will expire after 30 minutes.If you are still unable to access …

  • Why Didn’t My Card Go Through?

    There are a few reasons why your card may not have gone through. A vast majority of the time, a card is declined because the billing address entered for the card does not match what the issuing bank has on file for the billing address, most commonly called the “Master address” …

  • I Need to Change My Default Billing And/or Delivery Address, How Can I Do This?

    LOGIN to your account and go to "ADDRESS BOOK". You can choose the address you wish to use by clicking on SET AS DEFAULT. You can also edit or remove any addresses that are currently saved in your address book in this section of your profile.

  • What is the General Shipping Policy Of Dr. Martens?

    The Dr. Martens US Website www.drmartens.com/us is pleased to offer three different shipping methods. We have UPS Ground Shipping, UPS 2nd Day, and UPS Next-Day Air options available. Please allow at least one(1) business day for processing, including both 2nd Day and Next-Day …

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