If you wish to place an order but delay its shipment to a later date, please do so through the Customer Service Center. Call 1.888.922.4119, and one of the sales associates will be happy to assist you.
Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required.
The products of West Elm are delivered in two ways, either:
Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address.Truck Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes the Premium White Glove …
If an upholstered item is marked as "Quick Ship" it means that it is stocked at one of our warehouses, and is available to be delivered within 2 to 4 weeks. There is no additional charge for Quick Ship items. Note that Quick Ship status is subject to product availability at tim…