Can I Ship My Order Outside the U.S.A.?

Joe's New Balance Outlet is a United States-based company. As a result, orders being shipped to an address outside the United States are considered international.

Based on the licensing agreement with New Balance Athletics, Inc., Joes New Balance is unable to ship to an address outside of the United States.

Related FAQ

  • What Type Of Payment Methods Does Joes New Balance Accept?

    Joes New Balance accepts Visa, MasterCard, American Express, and Discover credit cards. Joes New Balance also accepts debit cards with an accepted credit card logo on the card.

  • Can I Cancel Or Change an Order At Joes New Balance?

    To provide you with the best service possible, Joe's New Balance Outlet processes your order as soon as it is received. Once your order has been placed, Joes New Balance cannot change or cancel it for any reason.

  • What If I Do Not Have an Email Address?

    No problem! If you do not have an email address, you may place an order via phone by calling Customer Care at (866) 590-4965. Joes New Balance will collect your telephone number so that they may contact you with important order updates.

  • Why Am I Being Charged Sales Tax On My Order?

    Joesnewbalanceoutlet.com is owned by New Balance Athletics, Inc. If New Balance does business in your state, Joes New Balance is required to charge sales tax on orders shipping to you. Joe's New Balance Outlet does not benefit from the amount of sales tax that you are required…

  • I Have a Gift Certificate Code, How Do I Redeem?

    Hold onto your Joe's New Balance Outlet gift certificate codes and during checkout you will see a field to enter/submit. These gift certificate codes are valid for use only on joesnewbalanceoutlet.com and not in stores or other New Balance sites.

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