Can I Switch Seats With My Travel Companion?

Related FAQ

• I Got a New Passport. Can 12Go Asia Change the Number?

  If you purchased Railway Tickets, and want to pick them up, yes, 12Go Asia can. Simply contact 12Go Asia and 12Go Asia will update the system.  If you need to change the passport details for a flight, this might be more difficult. Contact 12Go Asia and 12Go Asia will check…

• What is the Size Of the Berths?

  The upper berths are smaller than the lower ones. If you are 185 cm or less in height, you perfectly fit in an upper berth. If you are taller than this you should try to get a lower one, where you can comfortably fit in if you place yourself in a diagonal way.

• Can I Board a Train In Thailand With a PDF? Do I Have to Exchange It?

  You will need to come and pick up the old-fashioned paper train tickets at our counters or have them posted to you. You cannot board the train with the PDF voucher.

• We Want to Sit Together. What Should We Do?

  Everybody wants to sit together. Employees always try to get the seats as close to each other as possible. Only in very rare cases, the seats will not be adjacent: for example, when a train is almost fully booked and there are only few seats left. The bigger the group, the high…

• My Departure is Early In the Morning and Your Counter Opens Too Late. What Can I Do?

  Don't worry. Contact 12Go Asia using the support form below and 12Go Asia will figure something out.