Can I Track My Order On Rucoline?

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'.

Related FAQ

  • How Do I Change My Currency?

    If you are shipping to the following countries your order will be charged on their respective currency. For all other destinations, you will be charged in Euros.United States: US DollarsCanada: US DollarsUnited Kingdom: British PoundsChina: CNYSwitzerland: CHFHong Kong: Hong Ko…

  • Which Size Should I Choose on Rucoline?

    In the Rucoline Online Store, sizes are based on the Italian sizing system. To convert this to your usual size, simply click on 'Sizing Info' on every product page. Where an item runs small or large to size, this will also be identified in the item details.

  • How Can I Remove My Saved Credit Card Details?

    There are two ways to remove previously saved credit card details: either edit or add a new shipping or billing address or during your next purchase, simply unselect the option "remember my payment details" on the payment page.

  • How Will I Know You Received My Order and When Will Payment Be Deducted?

    After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at the time of shipment. In the rare instance that any of the items you have ordered are not available, you will receive an email from the Customer Service…

  • How Do I Create a Wish List on Rucoline?

    To create a ‘Wish List’ you will need to be registered and signed in. When browsing, use 'Add to Wish List' on the product page and items will automatically move into your Wish List, which can be found at the top right of the navigation bar ('heart' symbol). Click on the produc…

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