Can I Use a Freight Forwarding to Ship My Package?

Dermstore doesn't ship to freight forwarders or addresses outside the United States. DermStore will reserve the right to cancel all orders shipping to a freight forwarder.

Related FAQ

  • What Does "Out Of Stock" Mean At DermStore?

    Out of Stock means Dermstore does not currently have inventory for the item. In most cases, the item has been ordered and is on its way to warehouse. The estimated time of arrival is often dependent on the manufacturer.

  • If I Place an Order With Multiple Payment Types How Will I Be Refunded?

    If a gift card or store credit was used for a purchase with a credit card, and an item is returned, the amount paid with store credit or a gift card will be refunded first. If there is an additional balance due, it will be returned to the secondary form of payment.

  • Why Isn't My Promo Code Working?

    Promo codes can be specific to dates, products or minimum total amount. All promotional offers, emails and sales, including the Favorites 10% off discount cannot be combined with any other offer and excludes all sale items. If you are experiencing an error with your promo code …

  • I Didn't Receive a Full Refund On My Return. Why?

    At Dermstore they work hard to get you your money fast, however in order to get returns processed quickly Dermstore does charge fees for packages that slow Dermstore down. There is a $15 service charge for refused packages. Also, shipping is non-refundable.

  • Does DermStore Charge Sales Tax?

    Dermstore charges sales tax in every U.S. state except those that do not have a sales tax: Alaska Delaware Montana New Hampshire Oregon

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