If the order payment status is “Pending”, you can contact Tomtop to help you to change it to “Canceled” If the order has already been paid but is not shipped out yet, you can contact Tomtop to cancel the order and get a full refund.
If the order has already been sent out, …
If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world. For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every pr…
There are two reasons why an order might not appear in your Order List. The payment system encountered an error when you placed the order;
You placed your order as guest (without logging in to a TOMTOP account first).
If you encounter any of the above situations, don’t w…
There are three reasons why your order was partially shipped Tomtop has different warehouses, Tomtop will not combine them together and will ship from the correct warehouse separately.
The items are overweight and need to ship in different packages.
The item is out of prod…