Can Someone Else Pick Up My Order?

Yes, you can designate an alternate pickup person in the checkout process. The pickup person will also receive the “Ready for Pickup” email and need to bring a photo ID or order confirmation number to the store.

Related FAQ

  • What is Gold Rewards and How Do I Become a Member?

    Your account will automatically be upgraded to Gold member status when you spend $200 or more within 12 months. Once you become a Gold member, you will maintain that status for 12 months. You must spend at least $200 within that 12 month period for your Gold membership to be re…

  • What is Free In-store Pickup?

    You can now order many items on FamousFootwear.com and pick them up in one of our stores at no additional cost, typically within 2 business hours.

  • When Will My Credit Post?

    Most returns are processed within 10 business days after receipt at warehouse. An email message will be sent to you once your return is processed.Note: Once Famous Footwear has initiated the credit for your online order's return, the actual date that the refund will post to you…

  • When Should I Go to the Store and What Should I Bring With Me?

    After placing your order online, sit tight and wait to be notified that your order is ready to be picked up at the store, typically within 2 business hours.After you receive the “Ready for Pickup” email, please bring a photo ID or your order confirmation number to the store. Se…

  • What Stores are Participating In Free In-store Pickup?

    The program is available at stores nationwide, although from time to time, some stores may temporarily not be accepting pickup orders. We apologize for any inconvenience but check back again to see if your store is participating.

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