CanadaPetCare Support Center

Find CanadaPetCare helps, faqs and knowledge base quickly

Sometimes Images On Website are Different From Product Received, Why?

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All images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different to those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.

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What is an International Transaction Fee Or Cash Advance Fee?

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An international transaction fee applies to all purchases, cash advances or transactions carried out on your credit card when a transaction is made in US dollars but the merchant accepting the card is overseas. A foreign transaction fee is accessed by your credit card issuer and is usually charged as a percentage of the purchase that you are making with 3% being common. This is normally charged by the bank.

International transaction fee is usually a small percentage of your transaction amount. This extra charge is either charged as a separate transaction on your credit card or added to the statement total.

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Can I Return My Order If I Am Not Satisfied?

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In accordance with CanadaPetCare's 100% customer satisfaction policy, you can return your order for a refund. Contact our customer service team via call or email within 7 days of receipt of your order for return authorization and our returns address. They accept returns of all unopened products.

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Will I Be Informed When My Order is Shipped?

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Yes, you will receive an email when your order is shipped. You can check the status of your order anytime by logging into your account. You can also call CanadaPetCare Toll Free at 1-800-982-1308 (Mon - Sat 9 AM- 6 PM CST) to check the status of your order.

In case of any problems, you will be contacted by their customer service agent.

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Also, you can visit CanadaPetCare Official Website to get more helps, faqs and knowledge base.

About CanadaPetCare

We aim to bring genuine, brand name pet supplies at affordable prices without compromising on quality. To this end we ensure that we source our pet supplies directly from manufacturers and authorized wholesalers under the careful supervision of our veterinarian.

At CanadaPetCare.com we offer a great selection of flea and tick control products, dewormers, pet supplements and pet accessories at widely discounted prices.

We offer Free Shipping, quick delivery and excellent customer service. All purchases made at CanadaPetCare.com are backed by our 100% Satisfaction or Moneyback Guarantee.

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