CardCash Support Center

Find CardCash helps, faqs and knowledge base quickly

My Card Balance is Not As Promised, How Do I Get My Money Back?

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If you are within the 45 day guarantee time frame you are covered! Please report the balance discrepancy within 45 days from the date of purchase. You can file a claim by logging into your account and asking for assistance on your order. 

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How Long Does It Take for Cards to Arrive?

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Printable eCards often arrive within minutes and typically arrive within 24 hours unless the order is flagged for review. If it’s past this time frame and you have yet to receive your eCard please make sure to check your spam folder. If you have not received the ecard please contact our customer support team at [email protected] 

Physical Cards usually ship within 24 - 48 hours of being placed and may take up to 7 days to arrive. You should receive a confirmation email once your order ships. Orders that qualify for tracking may be tracked by logging into your account, selecting your name in the upper right corner, and then selecting the order in "My Account".

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How Long Will It Take to Get My Payment?

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Once CardCash receives your order they do a balance and fraud check on your cards and then issue payment. For cards sold through the 'Mail Cards' option the time it takes for the card to get to CardCash will obviously effect the payment time. Once CardCash receives the card(s) the payment is typically issued within 24-48 hours. For new members there may be some additional information CardCash needs before the sale can be completed.

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Are There Any Other Steps I Should Be Taking to Protect My Cards?

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Definitely, and this is very important. Use of a secondary marketplace such as CardCash comes with inherent risks. For this reason CardCash strongly recommends that you use your gift cards within their 45 day guarantee period. Also, always check your card balance before going to the store.

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Can I Purchase Large Volumes Of Gift Cards At Once?

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Sure. If you are interested in buying gift cards in large volumes, $5,000 or more in monthly purchases, please contact CardCash at: [email protected] and a member of their bulk buying team will reach out to you. 

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What Payment Methods Does CardCash Accept?

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You can purchase your discounted gift cards using a Credit Card, Paypal, or Bitcoin. If you are planning on making a purchase of over $1,000 you may apply for access to ACH payment. Email a copy of your driver's license, the email that your account is saved under, and a small note requesting access to ACH payment, to [email protected] Your application will then be reviewed by one of their compliance experts.

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Do CardCash Accept Orders From Outside Of the United States?

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Sadly not at this time. But hey you never know when that might change.

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How Many Different Brands Does CardCash Carry?

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Pretty much any big brand you have ever heard of. CardCash carrys more than 1100 retailers including Target, Home Depot, Starbucks, TJ Maxx and more . Obviously availability varies, but discounts are everywhere at CardCash. 

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Why Can't I Buy Gift Cards Anywhere Online?

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You can! But you'll probably end up regretting it. Unscrupulous sellers love selling cards and then using the card numbers once they've received payment. Or, they purchase the cards with stolen credit cards which causes the merchant to wipe the balance once the fraud is discovered and leaves you holding the bag. That is why shopping on the secure platform is so important. CardCash will screen sellers carefully and protect you with our 45 day buyer protection guarantee.

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How Does CardCash Sell Gift Cards for Less Than Their Value?

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Billions of dollars worth of gift cards are gifted every year to people who have no interest in shopping at that merchant. Those people sell those cards for less than their face value and CardCash passes on some of those savings to you!

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Also, you can visit CardCash Official Website to get more helps, faqs and knowledge base.

About CardCash

CardCash is taking the world to an imaginative new direction in saving customers money. CardCash has the world's largest inventory of discounted gift cards and since it's inception, has saved customers more than $50 million from their favorite retail brands. Today, we continue our tradition of keeping an open dialog with consumers, constantly evolving new, innovative ways to get the best price. We have a strong mission of never letting anyone pay the full amount for anything by turning the world's over $140 billion of unused gift cards into major discounts.