Carolina Shoe Support Center

Find Carolina Shoe helps, faqs and knowledge base quickly

How to Check My Order Status?

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To check your order's status, please enter your email address and billing ZIP code.

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What Should I Do If I Have Inquiries / Issues for Carolina Shoe Purchased At a Store?

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Carolina Shoe is committed to making your experience with their Customer Service team convenient and enjoyable. To ensure your correspondence is handled in a timely and efficient manner, please complete the following form in its entirety. To place a retail order, please call 1-800-441-4319. Please note Carolina Shoe has online and retail customers. If you wish to inquire about the online order you placed through CarolinaShoe.com, please call 1-844-488-9836 or email [email protected] Your CarolinaShoe.com order inquiries cannot be handled using the following form.

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How Long Does the Estimated Delivery Times Of Carolina Shoe?

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At CarolinaShoe.com, standard UPS Ground shipping is always free. The estimated arrival date to your door is based on the distance from the distribution center in Pennsylvania. 

Carolina Shoe ships to the 50 United States, District of Columbia, all military APO/FPO addresses and Puerto Rico only.

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What is the Secure Shopping Guarantee Of Carolina Shoe?

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At CarolinaShoe.com your security is their primary concern. Carolina Shoe is fully compliant of the credit card industry's Payment Card Industry Security Compliance program (PCI) and their entire staff is subjected to a thorough background check prior to employment. Your credit information is completely masked and can only be viewed or accessed by the security staff. This information is automatically deleted from the files 45 days after your purchase. 

Rest assured that CarolinaShoe.com uses the industry-standard Secure Sockets Layer (SSL) during checkout. This process encrypts all your personal and financial information before it is transmitted to the system. To check the security certificate, click on the Thawte logo located every page of this site.

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Can I Return Or Exchange My Products At Carolina Shoe?

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If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original condition to be accepted for returns/exchange (unless defective). Beyond 30 days, these products are guaranteed against defects and workmanship.

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What Payment Options Does Carolina Shoe Accept?

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Carolina Shoe accepts the following credit cards: 

  • Visa 
  • MasterCard
  • American Express
  • Discover

Carolina Shoe does not accepts:

  • Cash 
  • Personal Checks
  • Traveler's Cheques
  • CODs

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Also, you can visit Carolina Shoe Official Website to get more helps, faqs and knowledge base.

About Carolina Shoe

At Carolina, our only goal is to provide working people with footwear that is 100% effective. We understand the differences in job requirements. So we design and build footwear to accommodate those differences, using industry-specific designs and sophisticated construction techniques to combine carefully chosen materials with state-of-the-art, patented technologies.

We are proud of our reputation for unmatched comfort, flawless performance and remarkable durability. But none of that means anything to you if your boots aren't right. So we also provide information that enables you to choose footwear intelligently, like the charts on our website and the well-trained salespeople in our Authorized Retailers. Carolina — built for your work.