Carter's Support Center
Find Carter's helps, faqs and knowledge base quickly
How Do I Find the Right Size? Do Products Run Small/large?
Both Carter’s and OshKosh B’gosh clothing run true to size. To make sure you order the right size every time, please see Carter's Easy Sizing Charts for specifications that include height and weight parameters for each size.
I Could Not Complete the Checkout Process. What Should I Do?
If you have correctly entered all your information and are unable to complete the checkout process, Carter's may need further information for Carter's security check. Please call at 877-333-0117 (toll free) or 762-232-1399 between 7am-12am EST daily (except holidays) to verify your information so that we can process your order.
I Clicked On a Link to a Page, But Get a Page Not Found Message. What is Wrong?
Most likely, nothing is wrong. All website pages are subject to change, so the URL may be outdated, or the link may be incorrect. Changes happen more frequently with product pages, as Carter's sells out of styles, update sales, and add new products. If you are searching for a specific product, please use Carter's Search page, or to browse, please visit the Carters.com, OshKosh.com or SkipHop.com homepage.
How Quickly Will My Order Be Processed?
All Standard orders received before 12:00pm EST are processed within 2 business days of payment verification. Please note that on occasion, such as during holiday rush and large sales events, there may be a slight delay in processing time.
All orders received before 12:00pm EST Monday-Friday with the Express or Expedited Shipping option selected are processed the same business day as the payment method is verified. Orders placed after 12pm or weekends are processed the following business day.
How Can I Pay for My Order?
Carter's, Inc. accepts Visa, MasterCard, American Express, Discover/Novus, UnionPay and JCB charge cards as a form of payment at stores and online. PayPal and Visa Checkout may be used for online orders shipping within the United States. Online Only: Carter's current purchasing policy requires that you use a credit card that is attached to a billing address and phone number in one of the countries listed here.
How Can I Check My Order Status at Carter's?
If you have set up an account with Carters.com / OshKosh.com / SkipHop.com, you can sign in to check your order status. If you do not have an account, you may call Customer Service at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) with your order number.
Once your order ships, you will receive a shipping notification that includes tracking information.
How Do I Place an Order from Carter's?
Shopping at Carters.com | OshKosh.com | SkipHop.com is easy and secure! Placing an online order requires just a few steps:
- Select an item you would like to purchase, and then click the Add to Cart button from either the quick view or product detail page.
- You can then choose to continue shopping or go directly to Checkout.
- Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the prompts to check out.
You will receive an email confirming your order that includes your order number.
Also, you can visit Carter's Official Website to get more helps, faqs and knowledge base.
About Carter's
Carter’s is the leading brand of children’s clothing, gifts and accessories in America, selling more than 10 products for every child born in the U.S. Our designs are based on a heritage of quality and innovation that has earned us the trust of generations of families.
Image of Carter's catalog cover
We continue this heritage in every little detail to make dressing easier for mom and life more comfortable for babies, and as we move into the future, we are proud to help families like yours with innovative products and new ways to shop for them.
Throughout the years, Carter’s has been known for its thoughtful little details like the Handi-Cuff mitten sleeve that protects babies from self-scratching, and the Jiffon neck design that slips over little ears for easy outfit changes – and although we’ve grown a lot since the early days, we stay true to the philosophy that earned us the trust of generations of families.