CB2 Support Center

Find CB2 helps, faqs and knowledge base quickly

What Will My Credit Card Statement Say?

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Your credit card will be billed by Borderfree and your credit card statement will read “51*CB2Intl” where 51 denotes the Borderfree network.

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Who Should I Contact If I Have Questions Relating to My Order After I Have Made a Purchase At CB2?

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Please contact CB2 at [email protected] or (00+1) 630.388.4555 and CB2 will gladly be able to assist you with any questions relating to your international order.

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Are There Any Items That Cannot Ship to My Country Because They are Restricted?

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If, for some reason, there are any CB2 items that cannot be exported from the U.S. and/or imported into your destination country selection, Borderfree will notify you during the checkout process.

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What Payment Options Does Borderfree Support At CB2?

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Currently, Borderfree supports Visa, MasterCard and PayPal with additional payment options coming soon.

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Are There Any Additional Costs That Will Be Due Upon Receipt Of My Order Of CB2?

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No. When you use the Borderfree global checkout, you will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as C.O.D. charges.

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How Will I Know How Much My Order Will Cost At CB2?

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Just add CB2 items to your Cart and click on the Checkout button. Borderfree will calculate and display a guaranteed order total in your preferred currency, including all shipping costs from their warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

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What is Borderfree Of CB2?

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Borderfree is a groundbreaking global ecommerce solution that allows CB2 to present their international shoppers with CB2 product prices in the currency of your choice, aggressive international shipping costs and the lowest possible guaranteed order total. The Borderfree solution allows CB2 to serve the best possible shopping experience to their international customers, so that you can buy from CB2 with confidence.

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Can My CB2 Order Be Delivered Internationally?

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Yes. Through their partnership with Borderfree, CB2 is pleased to provide an enhanced international shopping experience for customers in over 90 countries, with support for many more coming soon. International shoppers now get the benefit of seeing CB2 product prices in their local currency, guaranteed order totals, cost-effective international shipping and much more. For a list of available shipping countries and shopping currencies, please visit https://www.cb2.com/customer-service/international-orders.

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Also, you can visit CB2 Official Website to get more helps, faqs and knowledge base.

About CB2

CB2 is a modern destination from Crate and Barrel that first opened in Chicago in the year 2000. CB2 is affordable modern for apartment, loft, home.

CB2 is a community (which we hope includes you) seeking modern home design that's clever and in the moment, that's spare and simple but with great attention to details, that's priced smart so we can all have it all (and feel smart doing so). The only attitude you'll find at CB2 is creative, fun, happy to share.

CB2 is about helping others by partnering on a national level with three causes that align with our hearts and minds—hunger, diversity and creativity through the arts. We invite you to learn more about our involvement with Share our Strength's No Kid Hungry campaign to help end childhood hunger; with GLSEN and Characters Unite to help promote LGBT diversity and end discrimination through education; and with Creativity Explored to support artists of all abilities.

CB2 is now 14 urban stores in Chicago, New York (SoHo and Eastside), San Francisco, Berkeley, LA, Costa Mesa, Paramus, Austin, Miami, Washington, D.C., Minneapolis and now our first international stores in Toronto and Vancouver. Stop in and see the way we like to mix, play, live with emerging trends, new color, scale for spaces small and large.