CBS All Access Support Center

Find CBS All Access helps, faqs and knowledge base quickly

How Can I Learn More About My Favorite CBS Shows and Stars?

Updated:

By visiting the CBS site and clicking on your favorite show, you will learn more about the show and the cast.

Read More »

Why Do I Get an Ad Blocker Error Message?

Updated:

If you have an ad blocker installed, CBS.com will detect it and shut down video playback. Please remove the ad blocker before attempting to watch CBS.com videos. If you believe that you do not have an ad blocker installed, try refreshing the video to watch it again.

Read More »

Why Did My Show Not Appear On Television?

Updated:

CBS programming can change from time to time. Please check your local TV Guide or contact your service provider if you have any question about scheduling in your area.

Read More »

Why Am I Hearing Narration Along With Regular Program Audio On Some CBS Programs?

Updated:

You are listening to video description on the SAP channel. This service is primarily intended for viewers who are blind or visually impaired. To return to regular program audio, turn off the SAP feature on your TV or VCR.

Read More »

When are New Episodes From My Favorite Shows Added to CBS.com?

Updated:

Episodes will be available the day after content airs. If you want access to even MORE content try CBS All Access with a free trial. You'll enjoy thousands of episodes on demand, CBS All Access Originals, Movies, the ability to stream CBSN, our 24/7 news channel, plus you can watch your local CBS station live. Just click "Try it FREE" to get started!

Read More »

What Happened to My Old Screen Name? It Says It’s Not Available.

Updated:

Your old screen name is no longer used to make comments in the new forums, comments in the new forums will now be posted with your Facebook account name.

Read More »

Why Do I Get an Error Message Saying the Video is Unavailable Or May Have Expired?

Updated:

Some videos have a limited shelf life and will expire from the site after a period of time. Once the video has expired, it will no longer be available on CBS All Access' website for viewing. Videos will also expire once it’s paused with no attempted playback after several hours. You may need to try refreshing the page to see if the video replays again.

Read More »

Why Was My Program Pre-empted?

Updated:

From time to time, CBS All Access' regular broadcasts may be pre-empted to accommodate programming for extended live-sports coverage, breaking news and other special events. CBS All Access regrets any inconvenience this may cause. However, there’s an excellent free service to help you avoid the confusion of program rescheduling, should this happen again.  Just go to http://www.cbs.com/eye-lerts and sign up for CBS Eye-lerts to get instant notification of revised program start times.

Read More »

I Have a Question About Watch Magazine. How Do I Contact Them?

Updated:

For questions regarding Watch Magazine, please contact their Customer Service team by calling 1 (800) 532-8190, or send an email to: [email protected]

Read More »

How Do I Update My Email Address Or Change the Password Linked to My CBS.com Account?

Updated:

You can update your CBS.com email address or password at any time using these steps:

  1. Click on your name located in the top right corner of the CBS.com page, and choose "Account" from the dropdown menu.
  2. To update your email address, click "Edit Email" address, or to change your password, click "Edit Password"
  3. Enter your current email /password, then enter and confirm your new email/password in the relevant field.
  4. Click the "Save" button to submit.

Read More »

Full Episodes for My Favorite Shows are Now Gone. Where Did They Go?

Updated:

Periodically, licenses to shows must be reacquired. Like other video-streaming websites, there is only a finite amount of time a series can be shown via the web. At this time, it is not known if the license to the show of interest to you will be renewed for the CBS.com or TV.com apps.

Read More »

Can I Redeem My Cbs Rewards

Updated:

Unfortunately, the CBS Rewards program ended on May 29th. If you still have questions, please click the "Contact Us" tab on the top of this page, then select "Submit a Question" and a Customer Service agent will be glad to assist you.

Read More »

How Can I Get Tickets to the Price is Right?

Updated:

To request tickets to The Price is Right, send a self-addressed, stamped envelope with a note specifying the date you would like to attend to:

THE PRICE IS RIGHT
CBS Television City
7800 Beverly Blvd.
Los Angeles, CA 90036

Note: You can request up to a maximum of 10 tickets. You must be 18 or older to attend.

Read More »


Also, you can visit CBS All Access Official Website to get more helps, faqs and knowledge base.

About CBS All Access

CBS is committed to providing our investors with shareholder services that include stock quote and market information, corporate governance, investor news, tools, upcoming events and presentations.