Gemporia Support Center
Find Gemporia helps, faqs and knowledge base quickly
How Do I Go About Returning Items Set Up On Split Payments?
You can return split pay items using normal returns process and terms. Any payments that have been paid off against the split pay item will be refunded, with the exception of the delivery charge.
How Many Items Can I Have Set Up As Split Payments At Any One Time?
There are no restrictions on the number of items you can purchase on split pay.
Can I opt for split payment on both the web and on TV auction pieces?
Split payment is available on any item which qualifies, regardless of whether it is purchased on TV channels, website or mobile apps.
How Many Payments Will There Be On Split Pay Items?
The total cost of the split pay item will be split into three equal payments. The first installment will additionally include the P&P payment.
How Do I Qualify for Split Payments On Items?
Anyone can choose to pay by split payment on any item which qualifies – these items will have a split pay price under the total price.
Will I Get an Authenticity Certificate for My Items?
Yes. All genuine gemstone jewelry is issued with an authenticity certificate.
Can I Modify My Order?
Yes. You can add to your order throughout the day that you started it. For all other order amendments, please contact Help Team who will assist you in modifying your order if it is possible to do so.
Can I Add to My Order?
Yes. You can add to your order from the website, or by calling Help Team for the duration of the day on which you start your order (e.g if you order Saturday morning, you have until 11:59 on that Saturday to add to your order) – and no matter how much you add you will only pay one delivery charge. Items ordered on different days will be on different orders, each with their own delivery charge.
Also, you can visit Gemporia Official Website to get more helps, faqs and knowledge base.
About Gemporia
Welcome to Gemporia, an employee-owned business that sources gemstones across the globe, from the richest of Rubies and most sumptuous of Sapphires to the brightest of Diamonds.
We aim to be original, inspiring and ethical. We believe that beautiful jewelry shouldn’t cost the earth, nor should it be mass produced or run of the mill. We passionately believe that jewelry should leave a legacy, for those who wear it and those who help to make it.
We use only genuine gemstones and precious metals to make our jewelry in limited runs, finished using the same skilled process to the same high quality. Each piece comes with a guarantee, and we’re always listening to your feedback to help us improve, grow, and create the jewelry you want to wear. We make and sell our designs both here on Gemporia.com and also through our TV channels