Charming Charlie Support Center

You can return your purchase within 30 days of your purchase date. You have a couple of options. You can return your online purchase by mail by completing the return form on the back of your packing slip, or return in-store (packing slip is also required). All returned merchandise must include the original receipt/packing slip and tags in order to receive a refund to the original form of payment within 30 days of purchase. 

Refunds will be credited to the original method of payment with the exception of:

• Purchases of gift cards: All purchases of gift cards are final. Gift cards, including gift cards given for returned merchandise, cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.
• PayPal purchases: Returns made in-store with PayPal as the original form of payment will receive a refund tendered in the form of any major credit card.

You can pay using all major credit card options (Discover, Visa, MasterCard, and Amex) and PayPal.

Unfortunately, coupons or promo codes are currently limited to one code per order online.

Once you reach your Shopping Bag you may enter your coupon or promo code in the Promo Code field. The discount will be applied during the transaction.

Not yet, but Charming Charlie does ship throughout the United States, including Hawaii, and Alaska.

Standard shipping is a flat rate of $5.95 unless the order value is $50 or more, which qualifies the order for free shipping. 2-Day shipping is $9.95 and Overnight shipping is $21.95.

Of course! You just need to bring the packing slip from your shipped purchase within 30 days of purchase. You will be credited to your original form of payment.

Customer Care might be able to give you some details on anything you want to track, but Charming Charlie can't offer any guarantees on timing or specific amounts of inventory. Charming Charlie is only able to identify low, medium or high inventory. Please call 1-888-675-2275.

Charming Charlie is unable to modify or cancel an order after the order is placed. For assistance please call customer service at toll-free at 1-888-675-2275, or via email at customerservice@charmingcharlie.com between 11am to 8pm EST Monday through Friday.

You will be sent a confirmation email once your order is placed along with your shipping tracking link. You can log into your account at any point and check the status of your order.