Charming Charlie Support Center

Find Charming Charlie helps, faqs and knowledge base quickly

How Can I Return Something to Charming Charlie?

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You can return your purchase within 30 days of your purchase date. You have a couple of options. You can return your online purchase by mail by completing the return form on the back of your packing slip, or return in-store (packing slip is also required). All returned merchandise must include the original receipt/packing slip and tags in order to receive a refund to the original form of payment within 30 days of purchase. 

Refunds will be credited to the original method of payment with the exception of:

  • Purchases of gift cards: All purchases of gift cards are final. Gift cards, including gift cards given for returned merchandise, cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.
  • PayPal purchases: Returns made in-store with PayPal as the original form of payment will receive a refund tendered in the form of any major credit card.

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Okay, I’m Set. Now How Do I Pay?

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You can pay using all major credit card options (Discover, Visa, MasterCard, and Amex) and PayPal.

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Can I Use More Than One Coupon / Promo Code?

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Unfortunately, coupons or promo codes are currently limited to one code per order online.

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How Do I Use My Coupon / Promo Code?

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Once you reach your Shopping Bag you may enter your coupon or promo code in the Promo Code field. The discount will be applied during the transaction.

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Will Charming Charlie Ship Anywhere?

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Not yet, but Charming Charlie does ship throughout the United States, including Hawaii, and Alaska.

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How Much Does Shipping Cost At Charming Charlie?

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Standard shipping is a flat rate of $5.95 unless the order value is $50 or more, which qualifies the order for free shipping. 2-Day shipping is $9.95 and Overnight shipping is $21.95.

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Can I Return My Online Order In Any Store?

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Of course! You just need to bring the packing slip from your shipped purchase within 30 days of purchase. You will be credited to your original form of payment.

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How Will I Know When a Specific Product Will Be Back On the Site?

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Customer Care might be able to give you some details on anything you want to track, but Charming Charlie can't offer any guarantees on timing or specific amounts of inventory. Charming Charlie is only able to identify low, medium or high inventory. Please call 1-888-675-2275.

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I Changed My Mind, How Can I Change Or Cancel My Order?

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Charming Charlie is unable to modify or cancel an order after the order is placed. For assistance please call customer service at toll-free at 1-888-675-2275, or via email at [email protected] between 11am to 8pm EST Monday through Friday.

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How Can I Track My Order At Charming Charlie?

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You will be sent a confirmation email once your order is placed along with your shipping tracking link. You can log into your account at any point and check the status of your order.

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Also, you can visit Charming Charlie Official Website to get more helps, faqs and knowledge base.

About Charming Charlie

Charming Charlie, the award-winning fashion accessories retailer, is the one-of-a-kind source of style that's been helping women find their fabulous since 2004. And while our accessories have women turning heads around town, we've been turning a few ourselves around the industry. Winner of several awards over the past few years, Charming Charlie has been recognized for leading a retail revolution. Our uniquely designed in-store experience features a breath-taking volume and variety of accessories, ingeniously arranged by color, making that perfect accent fun and easy to find. With more than 350 stores in the United States stocked full of the all latest trends, Charming Charlie is spreading style from coast to coast with fabulous, affordable fashions and insider style advice that has women coming back again and again.