Chellysun Support Center

Find Chellysun helps, faqs and knowledge base quickly

How to Contact Chellysun?

Updated:

  • Phone: MON-SUN 16:30 to 00:00 (Pacific Time) on helpline number: +(86)-137-5713-9412 US & Canada Customers only.
  • E-mail: [email protected]

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What is the Intellectual Property Infringement Policy?

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It is the policy of Chellysun.com to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that Chellysun.com sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to submit a ticket.

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What are the Return Conditions Of Chellysun?

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  1. You have 30 days to decide if an item is right for you, if not, you can certainly come to Chellysun within 30 days of receipt.
  2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
  3. Items returned must be in their unused condition with the original packing. Chellysun does not accept a returned item that’s worn, damaged, washed or altered in any way.
  4. Chellysun does not accept returned items that were sent back by you directly without checking with us first.
  5. Chellysun does not offer Freight To Collect (FTC) service for the packages returned to them. The returns will be made at your own cost.

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How to Exchange the Chellysun Order?

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You can make a new order first, and when Chellysun get the return, they will apply a full refund of the items you returned.

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How Long Does the Process Time Last?

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It normally takes 3-7 business days for Chellysun to process your order. Please note that this does not include holidays and weekends.

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How Long Does My Item Arrive?

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Standard Shipping takes 5-15 business days to arrive, and Express shipping takes 3-5 business days to arrive when logistic tracking number comes out.

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Also, you can visit Chellysun Official Website to get more helps, faqs and knowledge base.

About Chellysun

Chellysun is your one-stop online shop for today's most daring, exciting and edgy fashion apparel. Our affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of every aspiring fashionista. The original idea is to share the latest news and fashion trends on women's clothing with fashion-forward, free-thinking girls, and we offer the fast fashion worldwide.

Chellysun was established with a clear vision: to provide the very latest in compelling designs for the fashionably hip along with providing exceptional value, quality, and superb customer service. We offer a select choice of clothing, shoes, accessories and more to deck out your wardrobe with style.