Chewy Support Center
Find Chewy helps, faqs and knowledge base quickly
Does Chewywork With Shelters and Other Pet-related Organizations?
Yes, of course! Chewy has programs for non-profit organizations and shelters that help support animal welfare. Give Chewy a call if you'd like to discuss how Chewy could help your organization.
Does Chewy Ship Internationally?
Not yet! At this time Chewy only ships within the contiguous US.
Does Chewy Charge Sales Tax?
Chewy charges sales tax for items shipped to destinations in the following states: Alabama, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Utah and Washington.
Do I Need to Be There to Sign for It?
Nope! If you're not home, the driver will leave it at your door or with your door man.
How Long Does It Take to Get My Order?
You shouldn't have to wait to get your order! Orders placed by 4PM EST will usually ship the same day, and most customers receive their orders within 1-2 days.
What's Autoship?
You need to feed your pets regularly (don't forget)! Instead of having to drive to the store every couple of weeks, we make setting up auto-delivery easy as 1-2-3! You set the timeframe and quantities. You can pause, cancel, or change any part of your schedule. There's no charge to set up Autoship and we never, ever charge a membership fee.
How Much is Shipping of Chewy?
Orders of $49 and over are FREE! Orders under $49 are a flat rate of only $4.95.
Also, you can visit Chewy Official Website to get more helps, faqs and knowledge base.
About Chewy
Being a pet parent is one of the best things in life. And we understand because we're pet parents too. In fact, Chewy.com was founded by people with a serious passion for helping pets. They wanted to make the process of finding food, treats and all that good stuff easy to find--and deliver it straight to your doorstep.
Headquartered in Dania Beach, Florida (yes, we wear sandals all the time), Chewy.com's dedicated staff--furry and non-furry alike--are committed to providing the kind of service that makes you go "wow." Our warehouses all over the country can ship the freshest, highest quality products--and fast. And our amazing gals and guys in customer service are here day and night to help. Bottom line is, we're here to make pet happiness happen.