Chicnico Support Center

Find Chicnico helps, faqs and knowledge base quickly

What is Tips for Shipping?

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  1. Attention: telephone number is required for delivery. Your account email should be right in order to receive order confirmation and shipping confirmation. Your address should be elaborate,including possible atp.or unit number. We are not responsible for undelivery or extra shipping fee due to personal reasons.
  2. P.O. Box is not accepted.
  3. Germany as our logistics hub of (Only United States) DHL. Take it easy! It will be shipped to your place soon.
  4. Your order can be tracked in details only when it arrives in US Facility. Kindly allow 2-3 days of shipment to US, even possible " not found ". Thanks for your patience. Should you have any question, please reach out to our service center:[email protected]

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Why I Haven't Received Shipping Confirmation Or Tracking Number?

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a.You might submit the incorrect email address (CHICNICO will automatically transmit to this address).

b. Please check the confirmations in your Trash/Junk Box.

c. There will be a processing period of 1 to 8 days due to shopping season or great popularity of certain items. Please be patient with shipping confirmation.

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Why I Still Haven't Received My Items Until Now?

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Certain items enjoyed by a great popularity of customers may encounter an inventory crisis. Please allow as several days to process it. The items are definitely shipped out, please don't worry. CHICNICO never miss an order.

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How to Track Shipping?

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Please ensure your email is right to receive order or shipping confirmation. If you haven't received shipping confirmation, please check the email address you used to place the order. All the confirmation emails should be sent there. Otherwise, please check it in your junk emails or write to customer service center at [email protected]

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How to Find My Order?

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Please fill in your both account email and order number in order to monitor order status.

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Also, you can visit Chicnico Official Website to get more helps, faqs and knowledge base.

About Chicnico

CHICNICO.com is a global online store boasting high quality clothes and other fashionable accessories. We aim to offer our customers a variety of the latest and most fashionable clothing.Our mission is to bring heart to commerce and become the better origin of fashion inspiration.

Perhaps you're bored of hanging out and totally want to avoid embarrassment among others who happen to dress in the same style and color. Or if you’re on your way to look for something new, then you’re at the right place. We ChicNico provide the latest (almost daily) clothing in women’s fashion from the high-streets of New York, Paris, London, Shanghai, Tokyo at a favorable price.

Consumer’s benefits are always the top priority of the starting points of our jobs. This is why we restlessly center on perfecting shopping atmosphere and user experience for our customers. Have more fun and experience different shopping way.

Group Team

Our members come from Facebook, Instagram, Google and super factory, forming a vigorous and self-dependent design group team, an experienced purchasing department as well as mature supply chains, which accelerate ChicNico's process to become a global online retailer.

Our offices are located in USA, UK and HK. The address is only for billing not for return.