Chow Sang Sang Support Center
Find Chow Sang Sang helps, faqs and knowledge base quickly
When Will My Chow Sang Sang Order Be Delivered?
Before Chow Sang Sang can ship your order, Chow Sang Sang may need to confirm some additional details with your card issuer. Chow Sang Sang's delivery time starts from the moment an order begins processing and includes a 24 - 48 hour period where your items will be packed and shipped from our warehouse. This can take slightly longer during sale or for customized items. Adverse weather conditions are also not factored into delivery time and may cause delays.
How Long Will My Order Be Kept For?
If your order isn’t collected from the store within 90 days, then it will be returned and refunded.
How Do I Collect My Chow Sang Sang Order?
When collecting your order, please bring the original copy of your identification document with photo of yourself or the person collecting for you and a copy of the ‘Ready for Collection’ email (this can be printed or displayed on your phone). You will be required to sign for your order upon collection.
When Will My Item Be Ready for Collection?
You will receive a 'Ready for Collection' email to confirm that your order has arrived in store, please wait for this confirmation email before you come in to collect your order.
- Order before 4pm, available for collection by 6pm, 1 business day later
- Order after 4pm, available for collection by 6pm, 2 business days later
*Please allow 1 extra business day to process orders with engraving.
What Payment Options Does Chow Sang Sang Accept?
Hong Kong and international orders:
- Visa
- MasterCard
- American Express
- China UnionPay
- Alipay
- PPS
- PayPal*
All payments will be charged in Hong Kong Dollars (HKD).
*Paypal is not accepted for In-Store Collection orders.
Can I Order a Gift Online?
Yes, ordering a gift online is easy. Simply choose your gift item and proceed to checkout. On the checkout page, you can add a personalised message which will be printed on a gift card. Finally, the jewellery and gift card will be delivered securely in signature, gift-ready packaging.
What If the Product Or Size I Want is Out Of Stock?
If the product or size you want is unavailable or out of stock, click the ‘RESERVE IN STORE’ button on the Product Page and complete the form. A Customer Service Representative will contact you shortly after to help you find a piece that matches your requirements.
Can I Cancel an Order?
Yes, you can cancel at any point before it’s dispatched from warehouse. If you have opted for engraving service, you may cancel before the item is engraved.
Do I Need to Set Up an Account to Place an Order?
Yes, a Star Shopper account is mandatorily required. Upon successful registration, you will immediately enjoy the many attractive benefits offered.
Also, you can visit Chow Sang Sang Official Website to get more helps, faqs and knowledge base.
About Chow Sang Sang
Chow Sang Sang Jewellery has been one of the top Hong Kong fine jewellery brands with 400+ stores across Hong Kong, China, Taiwan and Macau.
'Sustained Vitality, Ever Rejuvenated' is the spirit of our brand. Inspired by the Ancient Chinese wisdom of the I Ching, it's a philosophy that fuels our passion for constant and never-ending improvement in everything we do. Our master jewellers combine traditional values of wisdom, love and pride with contemporary creativity and cutting-edge techniques to create pieces of the highest craftsmanship. Our collections are exquisite expressions of love, care and blessings.
For more than 80 years, Chow Sang Sang has brought incomparable experiences to customers. The many industry-firsts that we've proudly achieved include:
The first company in the industry to be listed on the Hong Kong Stock Exchange (stock symbol 116)
The first commercial organisation to receive the fine gold qualification from The Hong Kong Laboratory Accreditation Scheme (HOKLAS)
Industry-leading techniques in Electroforming Production of fine gold jewellery