Chronicle Books Support Center

Find Chronicle Books helps, faqs and knowledge base quickly

How Can I Get a Review Copy Of One Of Books?

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If you would like to request a review copy of any of titles, email your request to [email protected] Please address your email to the Publicity Department and include your mailing address and company information. Also, please note that not all books are available for review.

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How Can I Request a Tour Or a Career Day Representative?

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Would you like a tour of the office or would you like a representative from Chronicle Books to appear at your Career Day or Job Fair? If so, get in touch! Preference given to schools, literacy organizations, and other nonprofits serving underserved communities. 

Please note: 

  • Chronicle Books welcome students in grades 4 and up 
  • Tour groups are limited to 20 students 
  • Groups of up to 10 students must be accompanied by 2 adult chaperones 
  • Groups of up to 20 students must be accompanied by 3 adult chaperones

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How Do I Get Permission to Use Images/ Copy From One Of Chronicle Books' Books?

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Take a look at the permission request page and follow the instructions there. If you wish to acquire any subsidiary rights (including foreign/translation, performance, merchandising, book club/book fair, reprint, electronic, etc.) to the entire work, please email details to [email protected] 

Chronicle Books only accepts written permission requests. Please be sure to indicate which title(s) you are interested in and what material you would like to use (including page numbers), as well as complete details regarding the use and your project. General permissions turnaround time is 4-8 weeks; however, you may request an immediate review (two business days) for a $100 rush fee.

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Does Chronicle Books Offer Premium Sales?

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So glad you asked. If you are interested in large volume purchases for corporate gift or marketing initiatives, please email Chronicle Books at [email protected] and they will be happy to help you out.

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How Can I Get an Examination Or Desk Copy for a Class I Am Teaching?

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Examination or desk copies are available to teachers seeking titles for use in the classroom. All requests are subject to review. To request a copy, please send an email to [email protected] for consideration. 

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What Do I Do If I'm Having Trouble With This Site?

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Email [email protected] with a description of the problem.

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Who Can I Contact to Check On My Order?

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Call 1.800.759.0190 or email Chronicle Books at [email protected]

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What's Chronicle Books' Return Policy?

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If you are not satisfied with your purchase from site, you may return it up to 30 days after receipt. Please send your return to: 

Hachette Book Returns Warehouse 
322 South Enterprise Blvd.
Lebanon, IN 46052

Be sure to include the original order number. Please note that you are responsible for the return shipping costs. Once your return is received, a credit will be issued to the credit card used for payment of the original order. Shipping charges will not be refunded.  

Refunds typically take two weeks to process, but may take longer during exceptionally busy times. Make sure to hang on to your return tracking number so you can confirm your order has made it back to the warehouse.

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What Payments Does Chronicle Books Accept?

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Chronicle Books accept orders online with Visa, Mastercard, and American Express. All transactions placed online are secure, using Network Solutions security technology to encrypt and protect your information during transit. Once Chronicle Books have processed an order, Chronicle Books safely discard credit card information.

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How Long Will My Chronicle Books Order Take to Arrive?

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Orders are processed and then shipped within 2–3 business days of receipt. For example, if you place an order on Tuesday, it may ship by Friday at the latest from Lebanon, IN. Ground shipping takes 7–10 business days to arrive, Priority 4–5, and Express 3–4.

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Also, you can visit Chronicle Books Official Website to get more helps, faqs and knowledge base.

About Chronicle Books

Chronicle Books is an independent publisher based in San Francisco that has been making things since the Summer of Love. We are inspired by the enduring magic of books, and by sparking the passions of others.

As soon as you pick up our publishing, we want you to be able to tell that what you're holding comes from us. We consider every detail, and ask questions like these: does the design support and enhance the content? How does it feel in your hands? What special touches can we add to make it an object you'll treasure? We apply this approach to everything we make, whether it’s a book, journal, game, ebook, or our newest invention.