Cigabuy Support Center

Find Cigabuy helps, faqs and knowledge base quickly

Does Cigabuy Offer Worldwide Shipping?

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All orders ships via Airmail to anywhere in the world. Cigabuy provides non-registered air mail and registered air mail: 

  • Non-registered Air Mail: Without tracking number, sent package within 2KG all over the world. Usually it takes 15~30 days
  • Registered Air Mail: With tracking number, sent package within 2KG all over the world. Usually it takes 15~25 days

CigaBuy sometimes splits your orders into multiple shipments to avoid delays. All shipments are shipped using the same shipping method you have selected during checkout.

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Can I Return Items to Cigabuy?

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You may return undamaged items to Cigabuy postmarked within 45 calendar days of delivery. If the return is not a result of error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.

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How is Order Status Different From My Tracking Information?

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The status of your order is supplied by cigabuy.com, representing what is happening with your order between the time you placed it and the time it shipped from warehouse. Once your order leaves warehouse, it is handled by a carrier (such as FedEx, USPS or UPS, EMS) that may provide tracking information until your order is delivered. The tracking information is accessible from My Order on website when it becomes available.

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When Can You Track My Cigabuy Order?

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At warehouse, tracking numbers are assigned to packages almost immediately and generally appear on website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more. 

Orders placed on cigabuy.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s). 

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on cigabuy.com will not offer tracking information, but will still offer order status and other details. Read the information provided below on this page to learn the difference between tracking information and the order status.

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Is It Safe to Shop On-line At Cigabuy.com?

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At CigaBuy.com, they guarantee your privacy and on-line shopping safety. 

CigaBuy is secured by a VeriSign 256bits SSL certificate to ensure that your personal information is encrypted and secure when you communicate with CigaBuy.com 

CigaBuy does not store any credit card information. All billing information is processed by PayPal.com, an online platform owned by eBay, considered the most trustworthy worldwide today. PayPal employs multiple industrial security technologies. 

CigaBuy occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time. 

CigaBuy will never share your personal and private information with anyone, and any personal information collected by CigaBuy is only used to properly process and deliver your order.

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What Payment Method is Accepted By Cigabuy?

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CigaBuy accepts two methods of payment. Firstly, payment can be made by signing up to PayPal and using your PayPal available balance (funded by a verified bank account or credit cards). 

Secondly, the western union is also available if you prefer not to sign up for a PayPal account. You can see the detail information via e-mail when you want to pay by this way.

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How to Contact Cigabuy?

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You can contact Cigabuy by sending an email to [email protected] For urgent matters, you could contact us directly via liveperson or Email ([email protected]). 

Liveperson provides live service at 8:30AM – 6:00PM(GMT+8 Hong Kong time) Monday to Saturday, so you can conveniently contact Cigabuy. 

Cigabuy understands the importance of addressing your questions and concerns in the most efficient manner and Cigabuy will try to give you a reply within 24 hours during weekday. Please remember to check your email folders if a reply does not reach you after a reasonable period of time. 

Headquarter Address: 8/F, CNT Comm BLDG, 302 Queen's RD Central, HongKong.

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Also, you can visit Cigabuy Official Website to get more helps, faqs and knowledge base.

About Cigabuy

As a multinational corporation, CigaBuy.com collects all the popular e-cigarettes with special features or unique designs. All items on the website are selling at very competitive prices with multiple shipping service. Our experienced and skillful shipping team is dedicated to ensure all the shipments delivering to our customer quickly and safely. 

As a professional online e-cigarette store, CigaBuy.com is an one-stop shopping site for you. We have great advantages on wholesales since much shipping cost can be saved.

Competitive price is the key! We are devoted to serve you better and hope you enjoy shopping with us!