Clarks Support Center
Find Clarks helps, faqs and knowledge base quickly
Will a Certain Shoe Be Restocked?
Clarks is always replenishing our inventory and adding new styles. Please check back often to make sure you do not miss out!
What is My 3 Or 4 Digit Security Code?
I Didn't Receive an Order Confirmation. Was My Order Placed?
Occasionally our email confirmations will be delivered to a spam or promotions folder. If it has not been delivered there, please call Customer Service at 800-211-5461 to confirm if your order was placed.
If I Order Multiple Items Within the Same Purchase, Will They Arrive In One Box?
Clarks is currently experiencing technical difficulties in supplying all tracking numbers associated with your order. If you receive a portion of your order, the remaining portion should arrive in the next 1-2 business days.
How Will My Laces Be Shipped?
Laces are shipped via US Postal Service within the US and US Territories. There is no charge for shipping. If you order laces with other items, the laces will ship separately. Please allow 5 to 8 business days for delivery of your laces.
Do I Get Charged Shipping for Each Item I Have Ordered?
No, Clarks offers flat fee shipping for each order you place. The charge is the same regardless of how many items you order, within a single purchase. All UPS Surepost orders always ship FREE!
I Need My New Shoes Tomorrow for a Special Occasion - Can You Fast Track My Order?
Yes, within the continental United States. If you choose the Next Day Delivery option, orders placed before 12:00pm EST Monday through Thursday will be shipped the same day and delivered the following day. Orders placed on Friday through Sunday will be shipped on the following Monday and delivered Tuesday. We do not offer Saturday delivery at this time.
How Long Before My Review is Posted?
Reviews typically are posted within 72 hours of submission. Clarks will notify you via email when your review is live on the site, or if your review was rejected.
What is the Difference Between Men's and Women's Sizes?
Generally speaking, women's sizes are approximately 1.5 sizes higher than the equivalent men's size. For example, a women's size 8.5 is the equivalent of a men's size 7.
Can I Read Or Write a Product Review?
You can read all existing reviews by visiting the product detail page of the shoe or accessory that interests you. If you own a particular product and have put it to use, we invite you to submit your own rating and review.
I Bought a Pair Of Shoes At Full Price, But They are Now On Sale — May I Receive the Difference In Cost?
Once an item has been ordered the price is fixed. Clarks does not offer price adjustments.
How Do I Reprint a Return Packing Slip Or Shipping Label?
At the bottom of any page on our website, click on Order Lookup under the Help column. Enter your order number and shipping zip code, and click Submit. On the next page, click on Reprint Returns Documentation. From there you will be able to reprint your packing slip and return label.
What Should I Do If My Credit Card is Not Authorized When Placing an Order?
If your credit card is not authorized, first try to enter the credit card and billing information again. If you have re-entered the information correctly and still are not authorized, you can re-submit your order using a different card. For details on why your card was refused, please contact your card issuer. For your security, your billing name, address, and phone number must match that of the credit card used for payment. The system may decline any order that does not have an exact match on these criteria.
What Payment Methods Can I Use?
Clarks accepts all major credit cards: Visa, Mastercard, Discover, American Express. This includes bank-issued gift cards with a credit card logo (such as American Express gift cards). Clarks is able to process one credit card payment and up to three Clarks gift cards per order.
Will I Receive a Confirmation After Placing an Order?
Clarks will send you two confirmation emails after placing an order. Your order confirmation will arrive shortly after you submit your order to notify you that your order has been received. Your shipping confirmation will arrive when your order has shipped and will include details on how to track your order.
Why Won’t My Promotional Code Work?
There are exclusions to every promotion that Clarks run. Please be sure to read the terms and conditions prior to completing your order. Clarks cannot adjust the price on an order that has already been placed.
How Can I Purchase Clarks Styles That are Distributed Outside the United States?
Clarks styles vary from country to country, based on consumers preferences around the world. At this time, Clarks does not sell products that are carried exclusively overseas.
Also, you can visit Clarks Official Website to get more helps, faqs and knowledge base.
About Clarks
From the very beginning we've always thought differently. And done things differently too. From the slipper created by Cyrus and James Clark back in 1825 to the world's first foot shaped shoe; from our kids’ ranges in whole sizes, half sizes and a choice of widths to our state-of-the-art iPad foot gauge; from innovative underfoot cushioning to rapid prototyping and 3D printing, brilliant ideas are what set us apart.
In our archive of more than 22,000 Clarks styles are shoes that have sparked a revolution, defined a generation and captured the imagination. Like the iconic Clarks Desert Boot. Designed by Nathan Clark, launched in 1950, its appeal endures to this day. There’s Nature, a ground-breaking sports casual hybrid that made its debut in the late 1980s and, redefined and redesigned, has recently been reborn, And there's Trigenic Flex, the crafted innovation that's a modern classic in the making.