Clatterans Support Center

Clatterans will run promotions or special discounts from time to time that allows customers to use Clatterans coupon codes to receive discounts on the already low price items. These are usually: 

1. a certain dollar value
2. a percentage off the order total excluding the delivery and handling fee
3. a percentage off the delivery and handling fee

To make sure you don't miss out on any of these great opportunities, be sure you have subscribed to newsletter.

You can redeem your Clatterans coupon code while the checking out in order to receive discounts on the already low priced items!

Due to stock turnover and nature of business, products are sold on a first-come, first-served basis. You may place an order for the item you wish to purchase first and make your payment within 2 days. 

Clatterans is given all the technical specifications by our suppliers and they endeavor to list as much information as possible to help you make your purchase decision. Although our in-house teams are keen followers of water filters and water treatment, Clatterans may not always have the expertise to answer very detailed and technical questions they get asked by their customers. If Clatterans does has the information you required, Clatterans will respond as soon as possible. Otherwise, Clatterans would take a period of time to come up with a feasible answer to you. 

The courier companies Clatterans is cooperating with include FEDEX, UPS and USPS, from which Clatterans will choose one for their customers according to the product size.

Items will generally be shipped within 1-2 days once payment has been received (unless specified). Clatterans will notify you via email after each item has been sent. 

Clatterans ships anywhere in the continental U.S. (Including Alaska and Hawaii, which may have added shipping charges.)

When you are using your credit card via PayPal to pay your order, Clatterans will be able to confirm your payment immediately and they will normally be able to dispatch your order within 1 business day.

You can pay your order by Paypal.

You will need to make payment for your order within 2 days after you place an order.

Clatterans does not accept money order or check, as these payment methods will slow down the dispatch time and ultimately, the time to deliver your item will be prolonged.         

Clatterans accepts payments made by Paypal and Paypal Express.

Your order will be canceled and the item will be returned to our inventory if Clatterans was unable to confirm your payment within 2 business days after you place an order. Normally you will be notified by email if your order was canceled.

Clatterans' stock is based on "first-come, first-served." If the item you wish to purchase goes "out of stock" before you checkout, that means someone else purchased the last of the stock before you.

You may cancel or change your order before payment. Orders are normally processed immediately after checkout. If you wish to change or cancel your order, be sure to email the support as soon as you can. Once the order has been shipped, you may not change or cancel your order.

Once your payment has been confirmed by Clatterans, they will send the Tax Invoice to your billing email address. You can also get a copy of the Tax Invoice from "My Account".

• Step1: Log in to your account. If you are a new user, you may register as a member-free. 
• Step2: Browse for the item you wish to purchase by clicking the category list on the left of the main page or searching by keyword in the search bar on the top left of the home page.
• Step3: When you have found the item you wish to purchase, simply click "Add to Cart." You can view the cart to make sure the items you selected are there.
• Step 4: When you are ready to purchase the items, click on the "Checkout" button on the top right of the page or the bottom of the shopping cart list. Then follow the steps given by entering your shipping and payment information.