Cloggs UK Support Center

Find Cloggs UK helps, faqs and knowledge base quickly

How Do I Know What Size I Need?

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All of the sizes are displayed in UK or European sizes, if you need to convert from another size type please use othe size chart this can be found on the product page under the Size chart Tab.

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Are My Card Details Secure?

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The utmost care is taken to ensure that your card details are secure by encrypting your card number at the time when your order is placed. 

Please do not e-mail your card details. No responsibility can be taken for the security of your card details when submitted via email and all such emails will be deleted without the order or request being processed. 

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How Can I Contact Cloggs UK?

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Email Cloggs UK at [email protected]

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My Promotion Code Has Not Been Accepted. Why?

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Cloggs UK reserves the right to exclude specific brands, styles or products from our promotions. The following are currently excluded:  

  • Specific Brands: Ugg Australia, Red Wing, Barker, Loake, Cheaney.
  • Specific Styles: Converse Ox White.
  • Specific Products: Selected Products in Sale periods will be exempt, if a product is excluded it will be specified on the product page.
  • Note: Promotional codes cannot be used in conjunction with any other offer.
  • Please remember to add your promotional code in CAPITALS with no spaces.

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How Does the Return Policy Of Cloggs UK Work?

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UK - Return your item for a refund or exchange, within 28 days. Items received outside of 28 days will not be eligible for a refund or exchange. Cloggs UK recommends using a Royal Mail Tracked service to send items back to them. Except where the goods you return are faulty or damaged, you are responsible for the cost of returning the goods to Cloggs UK. Keep hold of your receipt from the Post Office to track your return and as proof of return. 

INTERNATIONAL – Please return using a trackable service to the below address:

Returns Department
The Studio
Unit 11B Dallimore Road
Roundthorn Industrial Estate
Manchester
M23 9NX 

Returned items must be undamaged in their original packaging with all labels, tags, barcodes still attached. Please do not apply tape or write on shoe boxes. Please do not worry if the outer packaging/mailing sack that the items came in is ripped, you can parcel them up in different outer packaging to return them.

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How Do I Track My Order Once It is Despatched?

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If your order has been despatched from the warehouse of Cloggs UK, it will be processed at the courier distribution depot later that day. At this point, all customers will receive an email informing them of their unique tracking reference number which they can use to track their parcel.

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I Am Not Confident About Giving My Order From My Computer. What Should I Do?

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The most secure method of sending your credit card details to Cloggs UK is via the Secure Server on their Website. All information is encrypted and cannot even be seen by any members of their staff – Cloggs UK can only authorise your bank to release the payment.

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I Think Cloggs UK Has Sent Me Faulty Or Incorrect Goods. What Should I Do?

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The decision as to whether the goods are truly faulty or incorrect has to be made by one of the experienced Senior Retail Managers or with the expert opinion of the Manufacturer’s Representative with faulty goods. If the goods are faulty or incorrect Cloggs UK will cover all reasonable postage costs and gladly replace the goods, or offer a full refund. (To ensure efficient processing please let Cloggs UK know the postage costs as soon as possible.) If however it is thought that the goods have been damaged or tampered with, or have had excessive wear, no exchange will be granted and all postage/shipping costs will have to be covered by the customer.  

To discuss whether it is likely you have a genuine claim that the goods you have received are faulty or incorrect, please email Cloggs UK at [email protected] Please provide your order number or full name and postcode if you don’t have this. Cloggs UK will then be able to advise you how to proceed.

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Also, you can visit Cloggs UK Official Website to get more helps, faqs and knowledge base.

About Cloggs UK

We have been online since 1998, serving millions of customers all over the world, and have almost 40 years’ experience selling shoes, boots, sandals and just about every other style of footwear you can name!

We meticulously handpick every brand we work with and every style we stock so you can rest assured that you're only choosing from trendy, timeless products.

Our dedication to staying at the cutting edge of trends while also offering brands that have stood the test of time has been rewarded countless times by some of the biggest names in fashion retailing, including Drapers and the PayPal Etail Awards.

Cloggs began as a single boutique located in Birmingham’s famed home of alternative shopping, the Oasis Market, in 1979. We were founded by Russell Thomas, and to this day Cloggs remains a family business, with his son Chris in the role of Managing Director.

By keeping Cloggs close to its roots, we’ve benefitted from years of shared experience and expertise and constantly striving toward the same goal; to help our customers find the perfect pair of shoes every time they visit us in-store or online.

Over the years, we’ve paired millions of people with their dream shoes. We’re now owned by the JD Sports Group and are better equipped to serve our legions of loyal customers than ever before!