Cndirect Support Center

Find Cndirect helps, faqs and knowledge base quickly

What is Returns and Exchanges General Policy?

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Cndirect will accept returns or exchanges of any product (except for the products listed below) which you are not completely happy with provided you return it to Cndirect within 15 days of the date of the Delivery Confirmation, you can send message to our after-sale Customer Service (email address:[email protected]), they will reply you in 24 hours(except weekends) and give your some useful advice. 

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How to Contact Cndirect?

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Cndirect provides online chat service, email service and telephone service. You can contact Cndirect by 

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Can I Cancel My Cndirect Order?

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Please inform Cndirect in advance the order number and tell Cndirect the reason for cancel to the email: [email protected] Cndirect can help for cancel before the order send out.

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Can I Change Item to Cndirect?

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Inform Cndirect the order number and could you please provide Cndirect the Item Number (SKU number like CB,SV) you need to change, tell methe size and color you need to change to, to the email: [email protected] , so that Cndirect can help for change soon.

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My Browser Can't Work, Any Others Recommended?

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You can try to use Firefox, Chrome, Safari, or Opera to browse our website. Here is the links to download: 

  • Firefox: http://www.mozilla.com/en-US/
  • Chrome: http://www.google.com/chrome/
  • Safari: http://www.apple.com/safari/download/
  • Opera: http://www.opera.com/ 

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What is the Currency and Language Policy?

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You will see the currency and language option on the site's top left, Every currency can be exchanged to US dollars. So if your primary currency is not USD, you can still pay us USD in Paypal. For Western union, other currencies will be exchanged to USD then be transferred to Cndirect. For T/T, you can also pay Cndirect US dollars.

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Can I Change the Shipping Address Issues?

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Actually, after you check out,you need to fill in the shipping address first and use this shipping address, then you will see the shipping method available to ship to your country. If there is an error said the address form is wrong. maybe you need to confirm your detail personal infos and shipping address whether with the special character,  it only can be used letters and Numbers. and don't put spare key and other special character like #.  And try again, BTY, if there are not the city of yours for chose, pls find "other" to input your city name.  and ensure you write the detail street address.

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Should I Pay for the Tax and Duty Fees?

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Pls don't worry, Cndirect understands your concerns, some countries may charge the tax and dut for big order, you can google your local import policy and tax issues,Cndirect will try their best to declare your order value at a lower price. also note the invoice :" as a gift". to try to help you avoid the customs!  but Cndirect cannot ensure there is no tax, hope you understand.

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What is the Payment Way Of Cndirect?

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You can pay the item use credit card, debit card, or bank transfer, PayPal,PP e-check etc. BTY, Cndirect does not provide cash on delivery, wish your understanding.

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Also, you can visit Cndirect Official Website to get more helps, faqs and knowledge base.

About Cndirect

Cndirect.com is a worldwide online fashion shop offer a whole catalogue of products including Women,men and kid's clothing, Consumer Electronic products, Toys, Jewelries etc. We are legally registered as a private company in HongKong. Purchase at Cndirect.com indicates safe and well-managed trade. 

We pride on offering exceptional low price but good quality at the same time. We provide fantastic service and still work hard to improve.