Columbia Support Center

Find Columbia helps, faqs and knowledge base quickly

Will I Receive an Email When My Refund is Processed?

Updated:

Of course! Customers will receive an email notifying them when their refund is processed.

Read More »

How Do I Print My Return Label?

Updated:

Once completing the questions on the returns page, you will be emailed a return label and an invoice to include in the return package. Simply print out the pages attached to the email, seal the invoice inside the package, and stick the label on the outside. You're all set!

Read More »

Why is My Refund Amount Less Than What I Paid?

Updated:

$6 flat rate return shipping will be taken out of your refund instead of paying the rate upfront to the shipping carrier.

Read More »

What Do I Need to Know About Returning an Item That Was a Gift?

Updated:

When an item is purchased as a gift, the person submitting the order has the option to have a refund be returned to the original form of payment OR returned to an e-gift certificate. If the item is refunded to a e-gift certificate it will be sent to the email entered on the same page. For questions regarding this process, please give Columbia a call!

Read More »

What Else Do I Need to Know Before I Return My Items?

Updated:

Make sure all items are in first quality condition and have the original tags attached. If you purchased footwear, make sure you have the original shoebox they were purchased in. If you have any questions about whether or not your items qualify for a return, give us a call!

Read More »

Does Columbia Pay for Return Shipping?

Updated:

Columbia does not cover return shipping fees. If you wish to send your items back to Columbia's distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund.

Read More »


Also, you can visit Columbia Official Website to get more helps, faqs and knowledge base.

About Columbia

Being an industry leader in outdoor apparel and products takes passion, and an understanding of people who love the outdoors as much as we do. That’s why, from cutting edge technology, to our innovative heritage in Bugaboo, our jackets, pants, fleece, boots, and shoes are all tested tough so you can enjoy the outdoors longer.

Born and raised in Portland, Oregon, Columbia Sportswear Company has been making gear so that Pacific Northwesterners can enjoy the outdoors for more than 70 years. At the helm for over 40 years has been our Chairman, Gert Boyle. Her Tough Mother persona has grown Columbia into the global sportswear company that it is today—still based in Portland, still making no-nonsense apparel and footwear to keep you WARM, DRY, COOL and PROTECTED no matter what. Our unique Pacific Northwest heritage and Boyle family irreverence is what sets us apart from the competition.