Concord Supplies Support Center

Find Concord Supplies helps, faqs and knowledge base quickly

What is the Detail Information About 100% Satisfaction, Money Back Guarantee?


Concords Premium compatible / remanufactured ink and toner items NOW come with a Lifetime Warranty covering all defects. Our other compatible brands (e.g. Innovera, Xerox) are able to be returned within 1 year from the original date of purchase if defective. Please contact a Concord Supplies customer service representative to arrange for an exchange or refund.

Items ordered in error which are unopened may be returned within 60 calendar days from the original date of purchase. Contact a Concord Supplies customer service representative to arrange for the return and refund of such items. Shipping charge are non-refundable in this circumstance.

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When Returning Product, the RA Number Must Appear Clearly On the Outside Of the Package Next to the Shipping Label.


To return or exchange products, please submit a Return Authorization Request

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How to Exchange Or Return a Product At Concord Supplies?


Prior to returning products for exchange or refund, customers must contact Concord Supplies' to request a Return Authorization (RA).

When initiating an exchange or return, please be prepared to provide:

  • Order Number
  • Date of Order
  • Specific item(s) to be returned
  • Reason for Return

Once a RA has been issued, the Concord Supplies team member will provide instructions as to how this item is to be returned.

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Which Payment Methods Concord Supplies Accepts?


Concord Supplies accepts numerous methods of payment.

  • Credit Cards

    Currently, Concord Supplies accepts Visa, MasterCard, American Express, and Discover cards.

  • PayPal

    PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online.

  • Bill Me Later (a PayPal company)

    Bill Me Later is the quick, easy and secure way to shop without using your credit card.

  • Corporate Account Program

    You can now purchase products online and pay via invoice. No credit cards, no billing hassles, no headaches.

  • Business / Corporate Organizations

    To receive the outstanding benefits of our Corporate Account program, Concord requires that Corporate Organizations:

    1. Submit a Corporate Account Application (PDF)
    2. Meet our necessary credit requirements (or provide valid major credit card)
    3. Purchase greater than $2,000 in products each month

    • Educational Institutions / Government Agencies

      To receive the outstanding benefits of our Corporate Account program, Concord requires that Educational Institutions / Government Agencies:

      1. Submit an approved Purchase Order (Sample Version PDF)
      2. Unlike Corporate Organizations, no monthly sales volume is required

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    The Sale Tax Of Concord Supplies


    Products sold by Concord Supplies and shipped to the state of Illinois are subject to sales tax of 8.25%. Illinois state law requires we charge sales tax on product portion of the total cost.

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    Also, you can visit Concord Supplies Official Website to get more helps, faqs and knowledge base.

    About Concord Supplies

    Concord Supplies is one of the fast growing retailers on the web, servicing a large number of customers from a wide array of industries. Based in Wood Dale, Illinois, the company has grown to service customers all over the US, as well as in the international market. ConcordSupplies provides high quality copier, fax, and printer supplies at highly competitive prices, with a robust inventory and unparalleled customer service.