Coolicool Support Center

Coolicool.com chooses products to sell based on their excellent designs and proven hardware reliability. Coolicool checks all of your orders during the packing stage to make sure that accessories are included.

Coolicool has a strict testing process to ensure that your ordered products are functionally correct before they are packed and sent to you.

Different categories products have different warranty.

The exchange items are treated the same way as that of new orders, they typically arrive in 7 to 21 business days. If a item needs to be returned for exchange, the new one will be sent once Coolicool received the returned item.

The refunds will be refunded to your PayPal account immediately once Coolicool received return package. And you will receive 2 confirmation E-mails from PayPal and CooliCool. You may check it on your PayPal Account or call PayPal to verify your refund. Their USA toll free phone number is 1-888-221-1161.