CoolWinks Support Center

Find CoolWinks helps, faqs and knowledge base quickly

When Can I Expect to Get My Order?

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Delivery of sunglasses usually takes around 2-3 days while eyeglasses get delivered within a span of 7 business days.

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Can I Send My Prescription By Fax Or Email Afterwards?

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Yes. You can either upload your prescription or email the same on this address- [email protected]

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I Did Not Receive an Email Confirmation, What Should I Do?

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If you have not received any email confirmation after placing your order, mail to CoolWinks at [email protected] or simply give a call at customer care number- 0124-444-5800 , 0124-610-1010.

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Do CoolWinks Has Replacement Policy?

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CoolWinks is committed to providing every customer a satisfactory shopping experience. However there is no replacement policy, but in case if you have received damaged product. Just go to My Account- View Order- Cancel. Then raise a refund. In this case, you will have to order again.

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What Does Best Price Guaranteed Means?

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At Coolwinks, best price guaranteed means all the prices of eyewear products are competitive and you will not find them anywhere. To make all you customers happy, CoolWinks will assure of best quality products in best prices.

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Is It Safe to Place an Order Online?

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Coolwinks ensure 100% secured payments. Your safety is important to us and that is why CoolWinks goes to an extent to make your online purchase not just a good experience but also a safe one. Whether you are paying by debit or credit cards or through net banking, Coolwinks uses state of the art technology and protection software to keep your transactional information and details safe.

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I Received a Damaged Pair Of Eyeglasses Or the Prescription is Not What I Ordered. What Do I Do?

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Although quality control team at Coolwinks ensures thorough testing and examination of all the products prior to shipping, but in case you receive a damaged product or not as per your prescription details, then you can either cancel the order in My Account- View Order and raise a refund in your bank account. Place a new order then. Or for further clarifications you can reach out to CoolWinks at:

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How Do I Pay?

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There are multiple payment options- Cash on Delivery, Net Banking, Debit or Credit Cards and three wallets- Paytm, Jio Money and Mobikwik.

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How Do I Use a Promo Code?

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Choose your favorite product which prompts an offer, click on Buy it Now. It will take you to the checkout page where you will see a small window at the bottom asking you to enter the applicable discount code. Enter and click Apply.

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How Do I Return Or Exchange?

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CoolWinks is committed to providing you the best quality eyewear products at affordable prices. In the rare case that you are unsatisfied with the product or find it ‘not as described’ on the website or receive it in a damaged condition CoolWinks allow you to initiate a return within 14 days of your delivery.

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Can I Use More Than One Promo Code At a Time?

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No, only one discount code at a time is valid on your purchase.

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Which Locations Does CoolWinks Ship To?

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CoolWinks currently sells and ships products to customers within India. At the moment, CoolWinks is not shipping products to any location outside India.

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How Much Does CoolWinks Shipping Cost?

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CoolWinks offers free shipping on all orders.

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Does CoolWinks Have Overnight Shipping?

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No, CoolWinks doesn’t offer overnight shipping.

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Which Sunglass Lenses / Tints Does CoolWinks Offer?

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There are so many choices in sunglass tints. Like, wine, red, silver, turquoise, smoke, green, gradient, yellow, purple, teal, peach, transparent and other colors.

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What Do I Need Before Ordering?

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Before you order any eyeglasses or lenses online, visit your optometrist for an eye check-up and you will also be guided what lenses and coatings you should go for to buy that perfect pair. And, of course, analyse your face shape and accordingly invest in the right frame style.

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What Types Of Frames Does CoolWinks Offer?

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Coolwinks.com offers all kinds of frames. In shapes, you can choose from round, oval, square, rectangle frames and in styles, there are Retro Square, Clubmaster, Horn-Rimmed and Cat Eye frames. Find these in rimless, semi-rim and full-rim patterns. 

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What Should I Consider When Choosing a Frame?

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While choosing a frame, you must consider your face silhouette or shape. If you have a round face, choose square or rectangle frames, if you have an oval face, choose boxy and wider frames, if you have heart shaped face choose round frames and square frames with curved edges, if you have square face shape go for oval and round frames and for diamond face, rimless, cat-eye and oval frames are ideal.

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What Information Will I Need to Order Glasses From Coolwinks.com?

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While ordering eyeglasses online at Coolwinks.com, you just need to know your pupillary distance, power of eyesight of both the eyes and the type of lenses your eye specialist has recommended. They can be bifocal or single vision lenses.

Since, your frame shape matters a lot, you also need to know which frame will complement your face shape.

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How Can I Place an Order for Sunglasses At Coolwinks.com?

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  • Sign in with your Coolwinks account 
  • Select the sunglasses that you like
  • Add to basket and click Buy It Now
  • Fill in your shipping details and proceed to pay to place the order

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How Can I Place an Order for Computer Glasses At Coolwinks.com?

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Buying computer eyeglasses is easy. 

  • Go to Coolwinks.com
  • Select the style of eyeglasses
  • Add to cart and click on Buy It Now
  • Choose from various payment options
  • And your order is placed

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Also, you can visit CoolWinks Official Website to get more helps, faqs and knowledge base.

About CoolWinks

Coolwinks® was founded in 2016 with a clear focus to provide better vision to millions with quality eyewear. We are aiming to be a leading online retailer of vision care products of highest standard with our wide range of Eyeglasses,Prescription Sunglasses,Fashion Sunglasses & Computer Eyeglasses along with specialty brands and lenses.