Costway Support Center

Find Costway helps, faqs and knowledge base quickly

What is the Warranty Of My Item?

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All  items come with a 3-month warranty from the date when the items are bought. Costway will cover any cost occurred due to item quality issue.

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How Do I Return the Item?

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If the item has any quality issue, you can contact Costway to return the item back for a full refund. If you do not want to keep the item without any quality problem, you have to pay for the shipping cost to return it back for a refund. The shipping cost is for sending the item out and sending it back. 

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Is That Possible for Me to Order Replacement Parts From Costway?

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Normally Costway doesn’t sell parts individually. If your order is under warranty, Costway will send replacement parts to you without any charge as long as they have the parts available. If your order has been over warranty, you can order the parts in the local hardware store or anywhere else. 

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What If I Can’t Pay By Credit Card?

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You may use another credit card to make the payment if you get no luck to pay by your original credit card. You can also use Paypal to place the order if your credit card is not working.

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Will an Invoice Be Included In My Package?

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There will be no invoice in your package.

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When Can I Expect a Refund Debited to My Account Once I Return the Item?

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Once you are authorized to return an item back to Costway, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to [email protected] and Costway will issue you the refund in two business days.

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What If I Don't Receive My Order?

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Please contact the carrier to see if they have delivered the item to the right place. Meanwhile, please send Costway your contactable phone number so they are able to claim against the carrier to search for the package. Generally, Costway will get the search result one week later.

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How Do I Cancel My Costway Order?

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Please send the cancel request to [email protected] in the same day that the order is placed. Costway will cancel it for you freely. If the order has already been shipped out, you have to pay recall cost to stop the delivery if you still want to cancel the order.

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What is the Costway's Estimated Delivery Time?

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The transit time depends not only on the distance between your location and the warehouse, but also the efficiency of the carrier. Generally, your order will arrives in 3-7 business days. If you want to know more information, please contact customer service. Costway will settle your problem as soon as possible.

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What Shipping Methods Does Costway Offer?

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Costway use UPS ground, UPS surepost, USPS and truck to ship your order according to the size and quantity of the items that you have ordered.

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When Will My Order Be Shipped Out By Costway?

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Once Costway receive your order, they will process it in the same day and send out the item in the second day from Monday to Friday. Saturday's orders will be sent out together with Sunday's orders.

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How Do I Contact Costway In Regard to My Order?

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Whatever happens to your order, you can contact Costway freely via Emails sent to [email protected] It will be highly appreciated if you can provide Costway with any order information for Costway to check the order details, such as order number, receiver's name and tracking number.

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Also, you can visit Costway Official Website to get more helps, faqs and knowledge base.

About Costway

Established in 2008, Costway has kept helping consumers achieve their financial targets with satisfactory product quality and best price for over ten years. At the beginning we sold our items on the large third party platforms like Amazon and Ebay. In 2015 we set up our own online retail shop (www.costway.com), which is aimed to provide customers with the exact products they are looking for in high quality and favorable price, and make the shopping experience easy, safe and convenient.

For over ten years' operation, Costway has grown to be one of the top retailers in North America and Europe. We always have a high market sensitivity and devote ourselves to developing more diverse and better products. We are always capable of assisting customers to find whatever they want and we commit ourselves to providing you with thoughtful customer service.

Costway provides our consumers with plenty of choices from home and garden items to sport and hardware equipments, from vehicle and DIY projects to business and industry products. Find whatever you need for your daily life and activities from our online shop with impossible low price and highly expectation!