Please contact Cymax within 30 days of receipt of the item by logging into “My Account” to file a return request. An RMA Number (Return Merchandise Authorization) will be provided from the manufacturer and a return address and full return instructions will be provided will allow you to pick a suitable carrier and return the item back to the manufacturer. This process usually takes approximately 5-7 business days. Returned items without an RMA number will generally be refused by the return warehouse and credit will not be processed.
If you are canceling an order due to backorder or discontinuation, please contact our customer service department to confirm the back order date before making your final decision. A back order or discontinuation of a product does not mean that your particular item/order is affected.
In delivery, please ensure you fully inspect all packages. Should there be clear damage to both the packaging/product, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons.
Should you notice any damage to the packaging (no matter how minor), please take a moment to open the packaging and inspect the product. In the event the product is also damaged, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons. Naturally, should the item be in good condition, please accept delivery as normal.
Should you notice any damage to the packaging and the carrier will not allow you to open and inspect the product, please note the packaging damage on the carrier’s paperwork and accept the item. Upon inspection, if the product is also damaged, please contact us within 48 business hours of receipt.
For truck freight (back of truck, LTL) or White Glove deliveries, noting damage is essential. It is the customer’s responsibility to note any discrepancies to their order upon receipt. It is this notation that will allow us to provide the proper free replacements to you. Below is a sample of the correct way to sign for damage for our two larger truck freight carriers.
CymaxStores is a drop-ship company, and as such different items you purchase may be shipped from different locations in the US and Canada. Your items may arrive on different days and with different shipping methods if you purchase items from multiple brands or if you place more than one order at once.
CymaxStores does not charge Sales Tax within the USA, except within the state of Virginia. All Canadian orders will be charged the taxes applicable to their province, the exact tax will be shown in the checkout page after you have entered the shipping address.
Credit Cards – Cymax accepts American Express, Discover, MasterCard and Visa.
Paypal – PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 96 million member accounts in 55 countries and regions. It's accepted by merchants everywhere, both on and off eBay.
Visa Checkout - Visa Checkout is a new payment service by Visa.
Amazon Payments - Amazon Payments enables Amazon customers to use the payment methods stored in their Amazon.com account to pay for goods and services on websites and applications accepting Amazon Payments. Amazon Payments can be used by individuals and businesses.
Wire Transfer – For larger orders may be able to accept Wire Transfer payment. Please contact our customer service line for more information on this service.
Gift Cards – Should you pay for your order using a Visa, Mastercard or American Express gift card, it is imperative you retain the card as any potential refunds or credits will be processed back to your original method of payment.
Please note: Orders placed with other payment types including Affirm, Paypal, and credit card will be processed immediately. Credit Card payments for larger orders may require confirmation that the shipping address is a verified address with the card holder.
Also, you can visit Cymax Official Website to get more helps, faqs and knowledge base.
Cymax is one of the fastest growing online furniture retailers with annual sales exceeding US $100 million. With over 75,000 SKUs, Cymax is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada. Internet Retailer Magazine ranked Cymax within the Top 200 e-tailers in the world in both 2011 and 2012.