David's Bridal Support Center

Find David's Bridal helps, faqs and knowledge base quickly

What Items Cannot Be Returned?

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  • Personalized and dyed items are final sale, no returns, no exchanges. 
  • Outlet items are final sale, no returns, no exchanges.
  • Perishables, earrings, and personal care items are final sale, no returns, no exchanges.

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Are There Any Items That Cannot Ship to My Country Because They are Restricted At David's Bridal?

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Due to size and customs restrictions some items available for sale in the U.S. are not available for international shipment; consequently you may see items on the site that note "This product is not eligible for international delivery", these items may not be purchased or shipped to international customers. During checkout David's Bridal may remove an item from your shopping bag if they cannot fulfill that item to the specified shipping destination. If there are any items that cannot be exported from the U.S. and/or imported into your destination country selection, the partner Borderfree will notify you during the Global Checkout process.

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When am I Billed?

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Your credit card will be billed at the time your parcel(s) leave the U.S.

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What Payment Options Does David's Bridal Accept?

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Currently, David's Bridal accepts Visa and MasterCard payments. PayPal is not available as a payment option for international orders at this time.

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Are There Any Additional Costs That Will Be Due Upon Receipt Of My Order At David's Bridal?

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No. When you checkout, you will be provided with a guaranteed order total in your preferred currency and can place your order with certainty. The order total presented will be the exact amount that you will be billed. There will never be any additional surprise costs billed upon delivery or due as C.O.D. charges.

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How Will I Know How Much My Order Of David's Bridal Will Cost?

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Just add items to your Shopping Bag and click Checkout. During checkout your total costs will calculate and guarantee the lowest possible order total in your preferred currency, including all shipping costs from the U.S. to your selected international destination, and any applicable duties, taxes, and VAT as determined by the destination customs authority. Exchange rates are checked and adjusted multiple times during a 24 hour period, so if you leave your Shopping Bag and return later to complete your transaction, the order total may change if the rate of exchange has changed.

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Can My Order Be Delivered Internationally At David's Bridal?

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Through their partnership with Borderfree, David's Bridal is pleased to provide an enhanced international shopping experience for our customers in select countries, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. 

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How to Calculate Sales Tax At David's Bridal?

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Sales tax is calculated during the checkout process and is based on existing local, state, and federal laws. For International orders, this includes applicable duties, taxes, and VAT as determined by the destination customs authority. Taxes will be specified in Checkout prior to submitting your order.  

If you would like to make a tax exempt purchase, please send an email with your tax exempt ID number to [email protected] 

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What Forms Of Payment Does David's Bridal Accept?

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DavidsBridal.com accepts the following credit cards:

  • David's Bridal Credit Card. Learn about the benefits of the DBCC
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Diners Club
  • PayPal (Domestic orders only)

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How to Contact David's Bridal?

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Email: To send David's Bridal a message, please complete the fields below. David's Bridal will research your request and respond in 24-48 hours. If you do not receive a reply in your inbox, please check your spam filter or junk folder for an email from their customer service team. 

Phone: If you prefer to call, David's Bridal can be reached toll-free at 1-844-400-3222.

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Also, you can visit David's Bridal Official Website to get more helps, faqs and knowledge base.

About David's Bridal

Founded as a neighborhood bridal salon in Fort Lauderdale, Florida, in 1950, David's Bridal is now an international wedding dress destination with more than 330 stores throughout the United States, Canada, Mexico, and the United Kingdom. Along the way, we've stayed true to our guiding principle that each bride deserves the wedding of her dreams.

We know a bit about making dreams come true: In fact, one in three brides in the United States purchases her dress from David's Bridal. We wouldn't be where we are today without the generations of loyal brides who have come to us for beautiful, high–quality wedding dresses—including exclusive designer styles from Vera Wang, Oleg Cassini, Zac Posen, and Melissa Sweet—in a full range of sizes at prices that make getting married easier to afford.

Creating head–to–toe bridal looks is just the start, however. We're also experts at outfitting every member of the wedding party, flower girls, moms, and special guests with the same level of care and know–how offered to our brides. Our breathtaking selection of dresses in an array of styles and colors, including party, occasion, and prom dresses, coupled with personalized style advice, expert alterations, and finishing touches like lingerie, shoes, and accessories, make us the one–stop bridal shop that millions of brides and their families have trusted for over 65 years.