Yes, either by using the order status page on the website under “My Account” or by clicking on the link in your emailed shipping confirmation.
Orders shipped within the state of Washington will have sales tax added to the invoice. If your state has a sales/use tax it is your responsibility to pay the sales tax directly to your taxing authority. If you are a Washington State Exempt Organization then fax your "Exempt Organization Certificate" to 866-472-0321 and you will not be charged sales tax.
Yes, if you are uncomfortable using your credit card for internet purchases Decade Awards can accept your order over the phone. Just contact us at 866-472-0321 toll free or at (509) 474-9530 (local). All personalization information should still be sent by email for your awards to insure the correct spelling on the final product. It is easy & secure to place the order over the internet.
Yes, items that will be back in stock soon will automatically give you the option to order the item for a later delivery. It will tell you the expected delivery date to your home.
All awards & gifts are insured against loss and damage during shipping at no extra cost to you. If an item is received damaged, please notify Decade Awards immediately so a claim can be filed and replacement items can be sent ASAP.
Yes, Decade Awards does ship to APO/FPO address via USPS Priority Mail. Just select the UPS Ground option and Decade Awards will upgrade your order to USPS Priority Mail (APO/FPO) at no additional charge.
Decade Awards typically uses UPS Ground shipping unless a customer specifies a different method. We offer FREE Ground Shipping on all orders over $200. Decade Awards can ship via air or expedited services at an additional cost. When choosing your shipping option, the system defaults to UPS Ground. Other shipping choices are available by clicking the down arrow next to the shipping choice shown. Click on the down arrow and see all shipping options available from UPS & USPS.
BDecade Awards offerS FREE Engraving on all trophies and awards (ADDITIONAL engraving plates or positions can incur extra fees). Decade Awards NEVER charges extra for additional lines or characters. Check the product description of your awards for details on number of engraving lines and limits.
Also, you can visit Decade Awards Official Website to get more helps, faqs and knowledge base.