Delta Air Lines Support Center

Find Delta Air Lines helps, faqs and knowledge base quickly

How Can I Obtain a Copy Of My Paper Ticket for My Records?

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The following information is needed to process your ticket copy request:

  • Your name
  • Full mailing address
  • Phone number
  • 13-digit ticket number (beginning with 006)
  • Flight number
  • Date of travel

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If I Have Purchased a Ticket and a New Fare is Introduced, Can I Obtain a Credit?

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Yes, in many cases you may obtain a credit voucher (non-refundable tickets) or refund (refundable tickets) at any Delta airport ticket counter, City Ticket Office location, or over the phone (eTickets only) for the difference in fare. A fee will apply for non-refundable tickets.

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I Have a Non-refundable Ticket and Will Not Be Traveling. Can I Obtain a Refund?

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Even if your ticket is not refundable, you might still be able to cancel your itinerary.

You have one year from the ticket's original issue date to reschedule your travel without losing the full value of the ticket (less any applicable change fees).

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How Do I Request a Refund Over the Telephone Or Via Mail?

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To request a refund for an refundable or unrestricted eTicket purchased with a credit card, call Delta Reservation Sales at 800-221-1212 within the U.S. or Canada. For all other countries, see Worldwide Reservations Numbers to locate a number in your area.

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I Have Applied for a Refund. How Do I Check the Status Of My Refund Request?

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To check the status of your refund, you can check onlineopens in a new window or you can call:

  • 800-847-0578 within the U.S. or Canada.
  • 404-715-5417 within Atlanta, Georgia or outside the U.S. and Canada.

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How Long Will It Take to Process My Online Refund Request?

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All refund requests are subject to the rules of the ticketed fare, and fees or penalties may apply to your refund. Your itinerary will be cancelled at the time the refund is processed.

For credit card purchases, we generally transmit our credit instructions to the credit card processing company within one business day of the date the refund is processed. However, it can take up to 2 billing cycles for the credit card issuer to show this credit on your statement.

For cash or check purchases, refund checks are generally issued within one week of the date the refund is processed. Please allow additional time for mail delivery.

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Can I Request a Refund Online?

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In many cases, yes. You may qualify for Risk-free Cancellation. If so, you can cancel your itinerary. Otherwise, you can request a refund for eTickets here at delta.com if the tickets were:

  • Refundable
  • Purchased with a credit card
  • Purchased with cash or check. (U... or Canadian currency only)
  • Not obtained with a SkyMiles award
  • Issued with a ticket number that begins with 006 followed by 10 digits

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What Sre the Steps Of Ticket Changes?

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Travel plans don't always go as planned. Here's some essential information that you'll need if your ticket has to be changed. Before you change your ticket, it's also important to understand Fares and Ticketing Rules.

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If I Lost Ticket and Plan to Continue Travel, What Shoud I Do?

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If your unused paper ticket is lost and you still plan to travel with Delta, a new ticket can be purchased at the original fare. If the original fare cannot be determined, a new ticket must be purchased at the applicable fare at that time. In most cases, the original ticket will be refunded less a $100 processing fee for each ticket.

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What If I Lost My Paper Ticket?

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If your paper ticket has been lost, stolen, or damaged, you can complete a Lost Ticket Application, available at our ticket counters, ticket offices, or your travel agency. You have the option to continue your travel even if your ticket is lost. If you find your lost ticket, you can return the ticket to us to avoid additional charges in some cases.

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Also, you can visit Delta Air Lines Official Website to get more helps, faqs and knowledge base.

About Delta Air Lines

Delta Air Lines is the largest airline operating on a single certificate in the world. It is known for its cheap vacation deals and accessories and allows customers the facility of hotel booking and rent-a-car across six continents. It prides itself on having the cheapest rates for return tickets from the United States to Europe and South America.