DermStore Support Center

In order to update your billing or shipping information online start by logging into your account online. Once logged in, scroll to "Address" and click on "Update" underneath "Billing Information" or "Shipping Information", enter your updated information in the required fields and select "Update Information". Please note this will be updated for future purchases and auto refills, if you have just placed an order it will not be applied to the current purchase you will need to contact customer service to complete that process.

If a gift card or store credit was used for a purchase with a credit card, and an item is returned, the amount paid with store credit or a gift card will be refunded first. If there is an additional balance due, it will be returned to the secondary form of payment.

At Dermstore they work hard to get you your money fast, however in order to get returns processed quickly Dermstore does charge fees for packages that slow Dermstore down. There is a $15 service charge for refused packages. Also, shipping is non-refundable.

Dermstore doesn't ship to freight forwarders or addresses outside the United States. DermStore will reserve the right to cancel all orders shipping to a freight forwarder.

Out of Stock means Dermstore does not currently have inventory for the item. In most cases, the item has been ordered and is on its way to warehouse. The estimated time of arrival is often dependent on the manufacturer.

DermStore will provide tracking information in your shipment confirmation email that is sent out once your item has been shipped. You can also view this information online in your account under "Track an Order" or on the Order Status Page.

At Dermstore they take your security seriously and go above and beyond to protect your information. Your credit card information is transmitted to Dermstore through a highly secure SSL connection, which cannot be intercepted. Once in Dermstore's system your credit card information is encrypted, meaning no one has access to that information at any time. Dermstore is under a strict quarterly security audit and purge all credit card information after 60 days.

Dermstore charges sales tax in every U.S. state except those that do not have a sales tax: 

• Alaska
• Delaware
• Montana
• New Hampshire
• Oregon

Promo codes work the same way as online coupons. Dermstore account holders that sign up for a free account regularly receive emails with discounts and promotional specials. If you would like to receive Dermstore emails, please sign up for a free account and you will be added to mailing list.

Promo codes can be specific to dates, products or minimum total amount. All promotional offers, emails and sales, including the Favorites 10% off discount cannot be combined with any other offer and excludes all sale items. If you are experiencing an error with your promo code please refer to the email or website and look for the following: Expiration Date, Excluded Brands, Spend Requirement.