Design Within Reach Support Center

Find Design Within Reach helps, faqs and knowledge base quickly

How Can I Be Removed From the Email List?

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Send an email to [email protected] with “unsubscribe” in the subject line. Your name will automatically be removed from the list. Please be sure that you email us from the address that you want removed. If you can’t do this, please email us at [email protected] with the address that you’d like removed in the body of the message.

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How Can I Be Removed From the Catalog Mailing List?

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If you’d prefer not to receive our catalog, or if you’re receiving extra copies that you don’t need, please use the Catalog Opt Out form located here.

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Are Swatches Available?

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Free swatches are available for most products and can be requested at DWR Studios, online at dwr.com or by calling 1.800.944.2233.

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Can I Use More Than One Gift Card to Pay for a Single Order?

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Multiple Gift Cards may be applied toward a single order.

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How Do I Redeem My Gift Card?

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Gift Cards can be redeemed either online, in a Studio or over the phone. To redeem a Gift Card online, please choose the Gift Card payment option during checkout, and enter the number located on the back of the card. To redeem by phone please call 800.944.2233. Note: DWR Gift Cards are for use only in the U.S.

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Is Overnight Delivery Available for Gift Cards?

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Overnight delivery is available by calling the Customer Service department at 800.944.2233. If you are placing your order over the phone, the preferred shipping method should be specified at that time.

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Does Design Within Reach Charge Taxes?

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If an item is subject to sales tax in the state or province to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state, provincial and local tax laws, the total selling price of an item may include shipping, handling charges, and discounts.

All sales tax calculations are subject to revision and are recalculated on the day your order is shipped. If your order has more than one shipping address, sales tax will be applied to the individual items in your order based upon the specific ship-to destination.

No sales tax is collected on the purchase of Gift Cards. However, purchases paid for with Gift Cards are subject to sales tax in accordance with applicable laws.

 

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How Quickly Do Gift Cards Ship?

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The recipient will receive their Gift Card within seven days of order placement via standard ground mail.

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Can I Include a Personal Message With the Gift Card?

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Personal messages may be included via phone orders only, at which time the message should be specified to a Sales agent. If you are ordering online and would like to include a personal message with a Gift Card, you will need to have it delivered to your own address so that you may include a note.

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How Can I Find Someone’s Wish List Or Help People Find Mine?

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To search for a friend’s Wish List, go to My Account and either sign in or set up an account. Then click on Wish Lists to start your search (you’ll need your friend’s email address). The Wish List page is also where you’ll see your lists. To help others find them, check the box that says, “Let others view this list.” To email your list to someone, click the “View This List” button and then click “Send List.”

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How Do I Create a Wish List?

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Click on the “Save to My Wish List” button on any product page and follow the instructions. If you already have an account at dwr.com, you can create a Wish List using that same email address and password. If you don’t have an account with us, simply enter the required information.

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Is Design Within Reach's Website Secure?

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This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall-based security system.

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Also, you can visit Design Within Reach Official Website to get more helps, faqs and knowledge base.

About Design Within Reach

Design Within Reach exists to make authentic modern design accessible. Authentic means that it’s the real thing. We don’t do “inspired by” or “just as good as” or “in the spirit of.” When we were founded in 1998, consumers simply weren’t able to buy the classics at retail. To find them, they had to visit Europe or work with intermediaries. We changed that by making innovative works from iconic designers accessible for the first time, and we’ve continued to provide the best in modern design ever since.

Accessible means that it can be seen and touched (taken for a “test drive,” as we like to say) and that it’s in stock. At DWR, we’re passionate about design – past, present and future.