Designer Living Support Center

Find Designer Living helps, faqs and knowledge base quickly

How Long Before I Receive My Designer Living Refund?

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Most refunds are credited back to your account within 10-15 days of warehouse receiving the returned items.

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I Know the Product Has to Be Returned In the Original Packaging, But Can I Take It Out First?

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Of course! Designer Living wants you to get the full effect of how the product looks in your home. Simply repack as best you can with inserts.

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What’s Designer Living's Return Policy?

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Designer Living always stand behind the quality of their products. If you are not satisfied with your purchase for any reason, you may ship it back to us within 30 days of original ship date for a full refund of your purchase price; sorry but clearance items are not returnable and shipping fees cannot be refunded. To be eligible for a refund, products must be returned in their original condition with their packaging intact. Return shipping costs are the customers’ responsibility. 

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How Long Will It Take for My Refund to Be Credited?

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Most refunds are credited back to your account within 10-15 days of warehouse receiving the returned items. 

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I Received an Item That I No Longer Want. How Do I Return It?

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To initiate a return on your order, please go to the My Account page at www.designerliving.com. Then, simply follow the instructions as printed on your enclosed packing slip. Due to Designer Living having multiple regional returns centers based on product category, please return item/items to the address in the upper right hand corner of your packing slip. Please note, return shipping costs are the customers’ responsibility and are not refundable.

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How Much Will Designer Living's Shipping Cost?

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Flat rate/ground shipping cost of $5.95 applies to orders under $75 and free for orders over $75, UNLESS otherwise noted.

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I’m Not Going to Be Home On Delivery Day. Do I Have to Sign for My Package?

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Orders are usually delivered without a signature. Delivery without a signature is at the discretion of you and the carrier and can also be based on the individual driver's familiarity with the route.

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I Placed an Order Today. When Will My New Items Arrive?

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All orders ship within 2 business days of placing the order. Orders that ship via UPS Ground arrive within 5-7 business days from the shipment date.

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Does Designer Living Ship Outside Of the United States?

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At this time, Designer Living only ships in the United States, including Alaska and Hawaii. Designer Living is unable to ship to Puerto Rico at this time. However, Designer Living is working hard to expand their area of coverage as quickly as possible so more people can enjoy designer bedding and home décor items. Please visit Designer Living site often so you can take advantage of great products and prices in the near future. 

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How Do I Add My Coupon?

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It is easy to redeem a coupon code in your shopping bag. Simply type the coupon code into the box, ENTER COUPON CODE, in your SHOPPING BAG. The prices of eligible items will be reduced by the coupon code. If a coupon did not apply to your order, it is probably for one of two reasons: One, you ordered something from Designer Boutique Brands. Or two, you ordered something from Insider Steals, Flash Sale or Special deals. If you still feel your order is incorrect, please feel free to contact Customer Service at 1-888-879-8790 or email [email protected]

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Do I Have to Pay Taxes On My Purchases?

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Taxes are charged directly in California. Customers in other states are responsible for any tax reporting that their specific state requires.

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I’m Not Comfortable Using My Credit Card Online. How Do I Know My Card Information is Safe?

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Designer Living's site is secured by one of the most trusted names in online transactions, GODADDY. All transaction data is encrypted during transmission and there is no credit card information available on the site itself.

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I Placed an Order Online. Can I Cancel It Now?

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In order to provide superior service, your order is processed immediately upon receipt. To see if you can still cancel your order, please click on Your Account at the top of the page when visiting www.designerliving.com. If you see a red Cancel Order button next to your order, you can click on this, confirm the cancellation and your order will be canceled. If you do not see this button, it is most likely that your order has been received and processed and Designer Living is unable to accept a cancellation or change to the order. However, the friendly customer service staff would be happy to discuss return policy with you in the rare event that you are not completely satisfied with your purchase.

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Can I Purchase a Gift Certificate On DesignerLiving?

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Gift certificates are not currently available on our site. However, you can purchase a gift for someone and simply have the items shipped to their address! If you need assistance with this, please feel free to contact our Customer Service Department at 1-888-879-8790.

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What Forms Of Payment Does Designer Living Accept?

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Designer Living accepts Visa, MasterCard, American Express, Discover and PayPal and Checkout by Amazon. Sorry, no checks or money orders.

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Is Ordering Easier If I Have an Account Already Registered?

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Yes. The next time you visit site and log on, Designer Living's system will remember your detailed information so all you do is simply verify or update your records at checkout. This will save you time on reorders.

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To Order, Does My Browser Need to Be Set to Accept Cookies?

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Yes. In order to better serve customers, Designer Living sometimes need to remember or track certain information that pertains to them. Enabling cookies allows Designer Living to access this necessary information. Cookies (small data files on the user’s hard drive) are used throughout the site to track where a user is and whether the user is looking at a page or browsing for a particular product. The only information stored in the cookie is a unique identification number that identifies the user to the Web server. It does not contain any sensitive personal information. To enable cookies: Internet Explorer 7: Go to Tools: Internet Options: Security. Select Internet, then Custom Level. You may need to scroll to see the options for enabling cookies.

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How Can I Get Web Pages to Match the Size Of My Screen?

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Your monitor should be set to a resolution of 1024 x 768 or higher. To change your monitor settings please do the following: - Windows Users: Go to Start Menu, Settings, Control Panel, then Display - Macintosh OS9 Users: Go to Apple Menu, Control Panels, Monitors - Macintosh OSX Users: Open System Preferences and click on the Displays tab.

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Also, you can visit Designer Living Official Website to get more helps, faqs and knowledge base.

About Designer Living

Founded in 2010 in the Bay Area, California, Designer Living opened its digital doors with the goal of being the destination for savvy shoppers to find inspiration, comfort and impeccable style for every space they live, work and relax in.

Today, we carry over 10,000 home goods (and growing!) for every lifestyle and at every budget. From the casual sophistication of Madison Park, the mid-century modern vibe of INK + IVY, the coastal elegance of Harbor House, to the eclectic beauty of Natori, we’re proud to offer tons of prestigious brands that express the true you. Our product selection includes fashion and basic bedding, furniture, wall art, window treatments, and so much more!

Our team of merchants and buyers frequent the largest, well-known furniture, home decor and gift wholesale shows in the industry like Las Vegas Market and NY Now to curate the best selection of products for you.