Diamond Resorts Support Center

Find Diamond Resorts helps, faqs and knowledge base quickly

How to Contact Diamond Resorts?

Updated:

  • US 1-800-438-2929
  • EU +44 (0) 800-358-6991   

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What is Considered a Lower Rate?

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To qualify as a “lower rate” for purposes of making a claim under the Best Available Rate guarantee, the lower rate must apply to an identical booking as determined in our sole discretion. “Identical” means that all booking details must exactly match the details of the booking made. For example, the specific hotel including room type, similar or additional value-added amenities (for example, free breakfast/breakfast pack) the applicable refund policy, the dates and times of travel and other booking details including cancellation policies.

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What is the Best Available Rate (BAR) Guarantee?

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Diamond Resorts will guarantee that the available rate of posted lowest market price will be better than the lowest publicly available market price of any other properly licensed travel seller (“Qualified Seller”). If our available rate is not better, Diamond Resorts will match the Qualified Seller’s lowest market price at the time of purchase or within 24 hours of purchase.

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Also, you can visit Diamond Resorts Official Website to get more helps, faqs and knowledge base.

About Diamond Resorts

At Diamond Resorts, we understand vacations should be more than just getaways – they’re unforgettable experiences. That’s why we put a focus on providing exceptional customer service at quality resorts in desirable destinations around the world. We also offer a variety of once-in-a-lifetime vacation experiences, including VIP events and exclusive concerts that you can’t book anywhere else. Be sure to visit our on-site concierge teams to ensure you’re making the most of your vacation.

Interested in hosting an event or group at one of our properties? Contact our team by emailing [email protected] with details and our teams will be happy to assist with booking your next corporate retreat, family gathering or wedding.